Manager

Torsap Thai Kitchen; Cedar City (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Direct Deposit

Free Meals

Paid Vacation

Annual Performance Review and Wage Increase

On the Job Training

Advancement Opportunities

Fun, Recognition and Team Environment

Job summary

Torsap Thai Kitchen in Cedar City, Utah, is looking for a dedicated Customer Service Manager to enhance guest experiences. This role includes responsibilities like optimizing labor costs, ensuring excellent service, and training team members. Candidates must have at least 2 years of management experience in the restaurant or retail sector and be able to work flexible hours, including weekends. Enjoy benefits such as free meals, paid vacation, and opportunities for career advancement in a fun and team-oriented environment.

Qualifications

• Minimum 2 years of recent experience in restaurant, retail, or hospitality management.
• Ability to pass criminal background check and drug screen.
• Must be able to work 48-50 hours per week including weekends and holidays.

Responsibilities

• Manage labor costs effectively and optimize scheduling.
• Ensure readiness for service during peak times.
• Conduct training and empower team members.

Skills

Interpersonal skills

Problem-solving

Team building

Customer service excellence

Job description

Job Description

"Great Vibes are the Recipe" here at Centro. We want our management team to, not only deliver great tasting food to our customers quickly, but to do it with a level of service and "Great Vibes" that keeps them coming back just to see you! Customer Service Managers are motivated people with excellent interpersonal skills and the ability to build a team that works well together, increases profits, and provides superior service. They take the lead to solve problems, seek help from others when appropriate and are willing to provide help and guidance to their team. As a Customer Service Manager you will:

Responsibilities

• Have a high level of impact on labor costs by utilizing all restaurant flowcharts, obtaining a working knowledge of scheduling best practices, scheduling concepts and labor budgets, and utilizing labor reports to manage shift labor.
• Ensure the restaurant is rush ready to execute flawless service.
• Utilize our playbook to execute shifts with an increased focus on friendliness, accuracy and speed.
• Execute shift huddles to set goals with team for each shift.
• Monitor and post customer satisfaction results and review them with the team.
• Assist the GM in responding to customer complaints and resolving them with the team.
• Conduct dining room table visits to gain feedback on customer experience.
• Train and empower team members to resolve customer complaints on their own.
• Assist GM and Trainers with creating weekly schedules.
• Impact restaurant cleanliness by properly scheduling for weekly and positional cleaning.
• Create a team culture and make positive impact on the crew experience.
• Assist with onboarding new team members and ensuring they feel welcome as part of the restaurant team.

What You Can Expect

• Direct Deposit
• Free Meals
• Paid Vacation
• Annual Performance Review and Wage Increase
• On the Job Training
• Advancement Opportunities
• Fun, Recognition and Team Environment

What We Expect From You

• Minimum 2 year(s) of recent restaurant, retail, or hospitality management experience within the last 6 months.
• Must be able to pass criminal background check and drug screen.
• Ability to work 48-50 hours per week including weekends and holidays.
• Ability to stand for long periods of time.
• Self- motivated and eager to work in a fast-paced environment.

If you are a dedicated, service-oriented professional with a passion for the restaurant industry, Centro Woodfired Pizzeria invites you to join our team and contribute to the success of our establishment. We offer a competitive wage and opportunities for career advancement in a dynamic and thriving culinary environment. Apply today and be a part of our commitment to delivering an exceptional dining experience to our valued guests.

Centro Woodfired Pizzeria is an equal opportunity employer, and we welcome applications from individuals of all backgrounds. We are committed to fostering diversity and inclusion in our workplace.