Crew

Friendly's Restaurants; Maryland; On-site; USD 24,000 - 32,000; Full time

Job summary

Friendly's Restaurants in Maryland is hiring a guest service team member to warmly welcome guests, maintain a clean dining area, and handle transactions on a POS system.

You will greet guests, ensure accurate seating, stock and deliver clean utensils, upsell specials, and help create memorable experiences for families while upholding safety and grooming standards.

Qualifications

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.

Responsibilities

• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Make each guest feel important and special, especially kids!
• Help the guest understand the Friendly’s experience – check if new or returning.
• Make the guest aware of specials or featured products.
• Maximize seating efficiency.
• Deliver rolled, clean silverware to each table.
• Wait until each guest is seated before presenting menus open to specials if any.
• Constantly inspect the dining room to insure tables to be seated are perfectly reset.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

Skills

People skills

Cash handling

Stand/walk

Basic math

Education

High School Diploma or equivalent

Job description

Mission

To ensure that every guest feels welcome and glad they came to Friendly’s through processing transactions of customers on a computerized POS register, maintain a clean, well‑stocked food and beverage area, and clean and stock merchandise.

Essential Functions

• Offer a sincere, personal welcome to every guest entering the restaurant.
• A qualified candidate will be required to have good grooming, communication skills and cash handling skills.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Make each guest feel important and special, especially kids!
• Help the guest understand the Friendly’s experience – check if new or returning.
• Make the guest aware of specials or featured products.
• Maximize seating efficiency.
• Deliver rolled, clean silverware to each table.
• Wait until each guest is seated before presenting menus open to specials if any.
• Constantly inspect the dining room to insure tables to be seated are perfectly reset.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

General Job Requirements

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to use, or learn to use, the equipment and tools used to perform the job.

Specific Job Skills And Qualifications

• High School Diploma or equivalent.
• Food Service background / experience preferred.
• Must have excellent people skills.
• Must have basic math skills.
• Must be able to stand and walk for extended period.
• Must know safety information regarding all materials used within the scope of the work.