Manager

Workstream; Baton Rouge (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

IHOP is seeking an experienced Store Manager in Baton Rouge, Louisiana, responsible for overseeing daily operations, managing resources, and ensuring excellent customer service. The ideal candidate must have strong leadership skills to train and motivate staff, maintain financial records, and comply with safety regulations. This role requires a dedicated individual who can ensure customer satisfaction by providing exceptional service and addressing complaints effectively.

Qualifications

• Experience in managing a store outlet effectively.
• Ability to motivate staff to meet sales targets.

Responsibilities

• Oversee everyday operations of the store and manage staff.
• Ensure high quality customer service.
• Prepare promotional displays and materials.

Skills

Commercial awareness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Enthusiasm

Problem-solving skills

Job description

Main Responsibilities of a Store Manager

• Responsible for every aspect of everyday supervision of store outlets
• Responsible for resources management
• Takes care of stock, staff, and sales management

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great dining experience. More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Store Manager

• Providing great customer service
• Training and supervising staff
• Appraising staff
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing food cost and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Providing opportunities for staff advancements

Store Manager Job Requirements

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example