Management Trainee

XTRA Lease LLC; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

13 days PTO

Health insurance plans

Tuition Reimbursement up to $7,000

401(k) with company match

Job summary

XTRA Lease LLC is hiring a Management Trainee to train onsite at our Dallas, TX facility. You’ll learn rental facility operations, customer service, fleet management, vendor relations, and invoicing while mentoring with experienced leaders.

The program progresses toward management roles across our nationwide network. A strong degree or related experience, adaptability, and a drive to advance are essential.

Qualifications

• Bachelor’s degree strongly preferred or 4 years of relevant experience in customer-facing rental operations or outside sales.
• 1–2 years of Customer Service experience or 1–2 years in Sales/Business Development.
• Willing to relocate out-of-state for promotion within nationwide facilities.
• Authorized to work in the United States without sponsorship now or in the future.
• Self-starter with motivation, critical thinking, and leadership potential.
• Strong customer service skills and ability to handle complaints and resolve issues.
• Management and leadership qualities to train and develop staff.

Responsibilities

• Serve customers and determine equipment needs, explaining rental options.
• Inspect trailers using a handheld device to check for damage or issues.
• Manage customer accounts including credit and collections tasks.
• Verify customer insurance coverage and eligibility.
• Assign repair work to vendors and in-house mechanics.
• Use technology to perform inventories and manage equipment.
• Occasional paid travel to other branches and HQ for orientation and training.

Skills

Customer Service

Fleet Management

Vendor Relations

Invoicing

Business Leadership

Training

Sales

Education

Bachelor’s degree (strongly preferred)

Tools

CRM software

Job description

This is an onsite position at our rental facility in Dallas, TX: 3080 Recognition Point, Irving, TX 75061

Pave the way to greater career opportunities at XTRA Lease!

XTRA Lease helps driven entry-level professionals start their career on a path toward growth. As the nation’s leader in semi-trailer in renting and leasing, our Management Trainee position will teach you the ins-and-outs of managing a rental facility within the national supply chain, all while growing your skills in customer service, fleet management, vendor relations, invoicing, business leadership, and more.

Why XTRA?

• Industry leading brand with a proven record of promoting from within
• Opportunity to grow your career as a Rental Operations Manager or Outside Sales Executive within your first 1-3 years of employment
• Professional development and mentorship opportunity within a Berkshire Hathaway business
• Competitive benefits including 13 days of PTO, multiple Health insurance enrollment plans, Tuition Reimbursement opportunity (up to $7,000 annualized) and 401(k) retirement savings with company match.

Your role as a Management Trainee:

As proud supporters of the transportation industry, XTRA employees are trained to provide top of the line customer service for our clients within the domestic supply chain. Over the course of 1-3 years, you’ll work alongside experienced business operations and sales managers who will mentor and coach you as you hone your skills. You don’t need to be an expert on semi-trailers or business management when you start- we’ll teach you!

A typical day as a Management Trainee may include:

• Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
• Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
• Managing customer accounts including helping with credit and collections.
• Verifying customer insurance coverage.
• Assigning repair work to vendors and XTRA Lease trailer mechanics.
• Using technology to perform inventories, manage equipment, and other operational tasks.
• Occasional paid travel to other XTRA Lease branches and our Corporate Headquarters for New Employee Orientation, performance evaluation, and cross-training opportunity.

Places XTRA will take your career:

• Within your first 1-2 years of training, you should have the skillset and knowledge needed to be considered eligible for promotion. Our rental branches need experienced Operations Managers to keep rentals and repairs moving smoothly. Whenever a new management opening arises at any one of our 46 nationwide facilities, you’ll automatically be put into consideration for the job. We don’t select managers for promotion based on tenure- we compare each candidate’s unique qualifications with the needs of the branch, and work to strategically select the right leader for the job. Should another candidate be selected for the role, your managers and region team will be there to coach you on any critical areas of improvement needed before the next opportunity arises.
• Employees who display mastery in our customer communication standards, above-and-beyond commitment to the success of our business and an eagerness to win deals may be selected to receive additional training in Business-to-Business (B2B) Outside Sales. You’ll work with your Branch Sales Manager to refine your skills and learn what it takes to grow your own book of business and earn commissions by renting and leasing semi-trailers. Trainees who excel in this field may be selected to promote into the role of Assistant Branch Manager, traveling regularly within a defined geographic territory to grow our customer base and meet the needs of existing clients.
• After your first promotion and relocation with XTRA Lease, you’ll be eligible for continued growth opportunity. Operations Managers are first-in-line for promotion whenever our most profitable branches need new leadership. Likewise, Assistant Branch Managers will be trained and prepared for their next role as a Branch Manager, overseeing larger sales territory and managing their new branch’s profitability.

Skills you'll need to succeed at XTRA Lease:

• Bachelor’s degree (strongly preferred); or 4 years of equivalent relevant experience in customer-facing rental operations or outside sales positions
• 1-2 years of Customer Service experience; or 1-2 Sales Representative/ Business Development experience
• Willing to relocate out-of-state to another of our 50 nationwide facilities upon promotion into an Operations or Sales position
• Must be authorized to work in the United States and not require work authorization sponsorship by the company now or in the future.
• Self-starter, highly motivated, critical-thinking, and conscientious.
• Strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution.
• Management and leadership qualities; including ability to train, and develop skills of lower level employees.

If you are a regular full-time employee of XTRA, you are eligible to elect coverage under certain group benefit plans (medical, dental, vision, supplemental life, pre-paid legal plan, and health and dependent care (FSA) accounts). Your coverage under the group benefits begin on the 1st day of regular full-time employment. Employees are able to enroll in our company’s 401k plan. You will receive 13 days of PTO, sick leave, and enjoy twelve paid holidays throughout the calendar year.

Note: Positions with XTRA Lease are contingent upon HR approval of a pre-employment background screening, including but not limited to verification of candidates' employment and education history as outlined on a candidate's resume and prescreening questionnaire.