Management Technician

Commonwealth of Pennsylvania; Allentown (Lehigh County); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Commonwealth of Pennsylvania, Department of Revenue, seeks a Management Technician to support audit processing, data management, and administrative functions. The role emphasizes problem solving, process improvement, and adherence to quality standards while enabling learning and professional development.

Responsibilities include researching candidates, analyzing data, reviewing referrals, and maintaining records.

Qualifications

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information.
• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Responsibilities

• Research using available systems to identify audit candidates and evaluate information
• Analyze data sets to identify issues, patterns, and potential solutions
• Review audit referrals, verify assessments, and maintain accurate audit records
• Develop and maintain procedures that support accurate and efficient audit processing
• Manage files, track employee information, and support communication with taxpayers
• Submit IT tickets, assist with system issues, and help maintain digital storage structures

Skills

Research

Data analysis

Audit processing

Quality control

Administrative tasks

Technical assistance

Education

Associate's Degree substitution

Job description

As a Management Technician with the Department of Revenue, you will play a key part in keeping audit and reporting activities accurate and efficient. This role is ideal for someone who enjoys solving problems and supporting a mission-driven agency. Your work will help maintain strong processes and quality standards across the bureau. Step into a position that encourages learning and professional development.

This role supports audit processing, data management, and administrative functions that keep the bureau running effectively. As a Management Technician, you will perform the following duties:

• Research Support: Conduct research using available systems to identify audit candidates and evaluate information
• Data Analysis:Analyze data sets to identify issues, patterns, and potential solutions
• Audit Processing:Review audit referrals, verify assessments, and maintain accurate audit records
• Quality Control:Develop and maintain procedures that support accurate and efficient audit processing
• Administrative Tasks:Manage files, track employee information, and support communication with taxpayers
• Technical Assistance: Submit IT tickets, assist with system issues, and help maintain digital storage structures

Work Schedule and Additional Information

• Full-time employment

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

• Telework:You may have the opportunity to work from home (telework) ad hoc, after an in office training period of 30 days, based on operational and field work scheduling needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Allentown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

• Salary:In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information: or

• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Additional Requirements

• You must be able to perform essential job functions.

Legal Requirements

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.