Management Program Analyst

Federal Emergency Management Agency; Washington (District of Columbia); On-site; USD 60,000 - 120,000; Full time

Job summary

Federal Emergency Management Agency in Washington, DC, resilience division seeks a capable administrative professional to support a fast-paced front office. The role focuses on validating requirements, routing tasks, and coordinating with staff to advance senior leadership goals.

Candidates will have experience organizing inquiries, ensuring complete information, and maintaining timely correspondence. This position emphasizes coordination, accuracy, and alignment with FEMA priorities in a

Qualifications

• Experience assisting with tracking, routing, and completing inquiries, correspondence, taskers, or action items in a fast-paced front office setting.
• Reviewing incoming requests for completeness and coordinating with team members to meet deadlines.
• Providing administrative or program support to help meet senior leadership priorities.

Responsibilities

• Validate requirements, clarify tasking instructions, and coordinate assignments in a front office, action office, or similar setting.
• Manage inquiries, correspondence, taskers, or action items from intake through completion.
• Review work products for accuracy, completeness, and compliance with office procedures.

Skills

Front office coordination

Requirements validation

Administrative support

Education

Master's degree or 2 years of graduate education

Ph.D. or equivalent doctoral degree

Job description

This position is located in resilience in Washington, DC. The ideal candidate has experience working in a fast-paced, dynamic front office environment. Experience includes validating requirements and assigning team work to directly support senior leadership goals and objectives within an action office.

Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service. The qualification requirements listed below must be met by the closing date of this announcement. To qualify for this position at the GS-09 level, you must possess one full year of specialized experience equivalent to at least the GS-07 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Assisting with tracking, routing, and completing inquiries, correspondence, taskers, or action items in a front office, action office, or similar setting; AND
• Reviewing incoming requests for completeness and coordinating with team members to meet deadlines; AND
• Providing administrative or program support to help meet senior leadership priorities.

OR Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

To qualify for this position at the GS-11 level, you must possess one full year of specialized experience equivalent to at least the GS-09 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Validating requirements, clarifying tasking instructions, and coordinating assignments in a front office, action office, or similar setting; AND
• Managing inquiries, correspondence, taskers, or action items from intake through completion; AND
• Reviewing work products for accuracy, completeness, and compliance with office procedures.

OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M.

To qualify for this position at the GS-12 level, you must possess one full year of specialized experience equivalent to at least the GS-11 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Managing front office, action office, or similar operations by validating requirements, routing assignments, and aligning work with leadership priorities; AND
• Overseeing inquiries, correspondence, taskers, or action items to ensure timely and accurate completion; AND
• Advising staff or leadership on correspondence management, action tracking, workflow, or office procedures.

Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Please limit your resume to two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder.

If you choose to use your own resume, it must contain the following information organized by experience/position: (1) job title, (2) name of employer, (3) start and end dates of each period of employment (from MM/DD/YY to MM/DD/YY), (4) detailed description of duties performed, accomplishments, and related skills, and (5) hours worked per week (part-time employment will be prorated in crediting experience). Federal experience/positions must also include the grade level, occupational series and dates in which you held each grade level.

Are you a current or former FEMA Reservist/DAE employee? To accurately credit your experience from intermi