Management Development Program Associate

Mazzella; Cleveland (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Teledoc

Tuition reimbursement

Job summary

Mazzella’s Management Development Program Associate is an entry-level leadership path that prepares high-potential team members for future management roles within the Lifting Centers. Participants will receive hands-on training across inspections, service, repairs, sales, customer service, coordination, scheduling, and fall protection training.

The program emphasizes safe operations and leadership readiness, with opportunities to progress into supervisory roles as competencies are demonstrated.

Qualifications

• Entry-level position designed to develop management potential
• Hands-on training across inspections, service, repairs, sales, and customer service
• exposes candidates to coordination, scheduling and safety training

Responsibilities

• Learn crane, fall protection and rigging inspections including documentation and customer communication
• Develop knowledge of below-the-hook lifting devices and rigging hardware
• Support fall protection training and educate customers on equipment use and safety
• Gain exposure to crane systems, components, and service needs
• Assist with order processing, service coordination and scheduling
• Maintain records and documentation for inspections and services
• Assist with customer inquiries, quotations and relationship development

Skills

Lifting & rigging experience

Crane inspections & service

Customer communication

Leadership readiness

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Inspection documentation systems

Scheduling tools

Job description

Brief Description

The Management Development Program Associate is an entry‑level leadership development role designed to prepare high‑potential team members for future management positions within the Lifting Centers. They will receive hands‑on training and practical experience across all core business functions, including inspections, service, repairs, sales, customer service, coordination, scheduling, and fall protection training. Upon successful completion of the program, the Management Development Program Associate will have

Foundational Experience In

• Lifting, rigging, and crane inspections, repairs, and service coordination
• Below-the-hook lifting and fall protection equipment
• Sales and customer relationship management
• Safe, efficient Lifting Center Operations
• Leadership and management readiness

Requirements

Job Duties

• Learn and support crane, fall protection and rigging inspections, including documentation, identification of damaged equipment, and customer communication
• Develop working knowledge of below-the-hook lifting devices, rigging hardware, wire rope, chain, synthetic slings, hoists, and related lifting equipment
• Participate in fall protection training and learn to support customer education on proper equipment selection, use, inspection, care, and storage
• Gain exposure to crane systems, including crane components, inspection requirements, service needs, and customer applications
• Support crane service activities, including work coordination, service documentation, and communication with customers and technicians
• Learn processes related to rigging repairs, including intake, assessment, repair coordination, quality checks, and final customer delivery
• Build technical product knowledge involving rigging, cranes, below-the-hook equipment, and fall protection solutions
• Assist the sales team with customer inquiries, product recommendations, quotations, order follow up, and relationship development
• Provide professional customer service by responding to requests accurately, promptly, and courteously
• Support order processing, service coordination, job tracking, inventory awareness, and administrative tasks as assigned
• Assist with scheduling inspections, training, repairs, deliveries, service work, and customer appointments
• Maintain accurate records, inspection reports, customer information, work orders, and scheduling details
• Complete assigned training, demonstrations, job rotations, and development milestones Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety guidelines
• Committing to Lifelong Learning by completing all assigned learning and seeking opportunities to improve self
• Other duties as assigned

Safety

• Demonstrate care and concern for all team members
• Understand and lead the execution of Mazzella safety programs and training for team members and stakeholders
• Make safety a daily point of emphasis and regularly communicate as much with your teams
• Report all injuries, incidents and near hits immediately and investigate to identify root cause and corrective actions
• Keep yourself and others safe by identifying hazards and implementing control measures to eliminate/reduce risk
• Contact Director of Safety upon being contacted by any official of a regulatory agency such as OSHA, EPA, etc.

Education And Experience

• A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline is preferred. In the absence of a degree, directly related education, training, certifications, and professional experience demonstrating the knowledge, skills, and abilities required for the position may be considered, where a number of years and proven knowledge may offset the degree requirement.
• Interest in developing a career in operations, service management, sales management, or lifting and safety equipment management
• Mechanical aptitude and willingness to learn technical products and services
• Strong communication, organization, and customer-service skills
• Ability to prioritize tasks, coordinate multiple activities, and maintain attention to detail
• Ability to work collaboratively with employees across sales, service, operations, and administrative functions
• Basic computer proficiency and comfort learning business software, scheduling tools, and inspection documentation systems
• Ability to work safely around industrial equipment and in warehouse, shop, customer‑site, and office environments

Work Environment

Physical Activity: Frequency:
Standing Frequent (31% - 65% of the workday)
Walking Frequent (31% - 65% of the workday)
Sitting Frequent (31% - 65% of the workday)
Talking and/or listening Constant (> 66% of the workday)
Twisting of wrist / arm Frequent (31% - 65% of the workday)

Summary

Why Join Mazzella?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision‑making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

Our Core Values

• Be Safe – A personal commitment to everyone’s well‑being; purposeful control of risk.
• Be a Lifelong Learner – Routinely acquire new skills and capabilities that bring value
• Be Humble – Emphasize the team over self, without ego or status.
• Be Hungry – Always looking for more, self‑motivated, and committed to going above and beyond.
• Be Smart – Common sense about people; good judgment and intuition about group dynamics.

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we’ll achieve greatness and shape the future of our industry.

EOE / Drug Free Workplace