Management Assistant

Town of Amherst; Amherst (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

The Town of Amherst seeks a Management Assistant II to perform routine and complex administrative duties in the Town Clerk’s Office, maintaining records, handling licenses and permits, posting public meetings, and assisting with voter registration and elections. The role requires judgment, confidentiality, and a customer-service mindset.

Responsibilities include answering phones, data processing, cash handling, payroll for election workers, preparing materials, notary duties, and supporting

Qualifications

• High school degree or equivalent; plus two years clerical office experience.
• Massachusetts Notary Public certification or ability to obtain within six months.
• Proficiency with Word, Excel, and familiarity with Access.
• Ability to use electronic language translation programs.
• Knowledge of modern office practices and basic accounting principles.
• Excellent verbal and written communication and customer service.

Responsibilities

• Answer phones and provide in-person customer assistance.
• Process data, notices, and routine clerical tasks.
• Maintain records, receipts, and daily cash drawer.
• Assist with elections materials and voter registration.
• Serve as Notary Public and manage office schedules.
• Respond to inquiries and prepare reports.

Skills

Customer service

Data processing

MS Office

Notary Public

Bilingual

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

AMHERST Management Assistant ll Performs routine and complex administrative, procedural, and customer service duties for the effective operation of the Town Clerk?s Office. Maintains records, responds to inquiries, issues licenses and permits, posts public meetings, assists with voter registration and elections, and performs related statutory and administrative functions, all in accordance with applicable laws. Exercises sound judgment regarding confidentiality and Provides Professional, Courteous Service To The Public. MAJOR DUTIES Performs routine clerical and administrative duties, such as answering phones, providing in person customer assistance, data processing, and bookkeeping. Responds to inquiries both internally and externally. Receives and responds to the department?s daily mail, e-mail, and voice mail. Maintains and balances daily cash drawer. Prepares periodic election worker payroll. Records and posts notices of meetings of boards and committees. Assists in the preparation of materials for elections and annual census. Serves as Notary Public, maintaining routine and consistent full-time office schedule. Performs records searches and composes, types, and edits correspondence, reports, and other items requiring judgment as to content, accuracy and completeness. Assists in the registration of voters and certification of nomination papers and petitions. Exercises thorough knowledge of basic election and registration laws. Maintains and preserves department records including filing systems, control records and indexes. Enters, reviews, and updates data for dog licensing, apartment complex lists, underground storage tank registrations, business certificates and other department records and reports. Performs other related duties as customary and assigned.

MINIMUM QUALIFICATIONS: High school degree or equivalent; PLUS two (2) years of clerical office experience; OR any equivalent combination of related education and experience Certification as Massachusetts Notary Public or ability to receive certification(s) within six (6) months of hire Proficiency with Microsoft Office applications, including Word, Excel and familiarity with Access Ability to use electronic language translation programs Knowledge of modern office practices and procedures Basic knowledge of accounting principles and practices Skill in operation of listed tools and equipment Ability to effectively meet with and provide customer service to a diverse public; ability to communicate effectively verbally and in writing

Ability To Remain Calm In Stressful Situation PREFERRED QUALIFICATIONS Bilingual capabilities desired.