Management and Program Analyst

Citizenship and Immigration Services; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Citizenship and Immigration Services is seeking a Management and Program Analyst to analyze current processes and identify how technology can improve accuracy and efficiency. You will create reports and develop action plans to drive program improvement.

Qualifications include specialized experience at the GS-09 level or higher, with the option of a Master’s degree or three years of graduate study in any field. Advanced data analysis and MS Office skills are essential.

Qualifications

• Specialized experience required at GS-09 level or equivalent.
• Ability to research and analyze data for reports.

Responsibilities

• Researching and compiling statistical data.
• Gathering, summarizing, and analyzing information for final reports.
• Identifying solutions to problems.
• Working with application software such as Microsoft Excel, Word, and PowerPoint.

Education

Master's degree or two years of graduate education leading to such degree

Doctoral degree (PhD) or three years of progressively higher-level graduate education leading to such degree

Tools

SharePoint

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Management and Program Analyst, you will analyze current processes to identify ways that technology can be used to improve accuracy and efficiency, create reports, and develop action plans..

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/05/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/05/2026.

Application Limit: This vacancy is limited to the first 100 applications received. All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

GS-09:

You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties:

• Researching and compiling statistical data
• Gathering, summarizing, and analyzing information for incorporation into final reports
• Identifying or recommending solutions to problems
• Working in application software such as Microsoft Excel, Word, and PowerPoint

OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

GS-11:

You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties:

• Analyzing statistical data to identify areas of improvement
• Monitoring, tracking, or responding to inquiries in accordance with established timelines
• Gathering data required for use in the management of programs
• Assisting with studies of efficiency or productivity

OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

GS-12:

You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties:

• Assisting with data management and analysis to help management make operational or administrative decisions
• Performing statistical analysis to analyze problems within an organization
• Conducting program studies to evaluate the effectiveness and efficiency of a program
• Working with databases or SharePoint sites