Operations Support Specialist

Citizenship and Immigration Services; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

Citizenship and Immigration Services (USCIS) is seeking an Operations Support Specialist to provide expert advice and technical assistance to district and field managers on a wide range of administrative, financial, and human resources services essential to supporting the agency's operational activities, goals, and mission.

The position requires one year of specialized experience at the GS-12 level, strong MS Office skills, and the ability to prepare clear reports and briefings.

Qualifications

• One year of specialized experience at GS-12 level or higher.
• Provide SME advice on administrative programs (financial/human resources).
• Prepare reports and briefings using MS Office.
• Write clear, concise communications.

Responsibilities

• Advise district and field managers on administrative, financial, and HR services.
• Develop and modify procedures to address administrative problems.
• Prepare and present reports and briefings with data.
• Support operational activities to meet mission goals.

Skills

MS Office

Administrative programs

Report preparation

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will execute and provide advice and technical assistance to district and field managers and staff on a wide variety of administrative, financial,and human resources services essential in supporting the operational activities, goals, and mission of USCIS.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/02/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/02/2026.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

• Providing advice as a subject matter expert on administrative programs relating to financial management and/or human resources.
• Applying and modifying procedures to address administrative problems and unusual situations.
• Utilizing Microsoft Office applications (e.g., Microsoft Office-Word, Excel) to prepare reports, briefings and studies on data pertaining to administrative areas (e.g., personnel, human resources, financial).
• Preparing written communications in a clear, concise, and organized manner.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.