Management Analyst IV

HEALTH AND HUMAN SERVICES COMMISSION; Austin (TX); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Time off benefits

Career advancement opportunities

Job summary

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department seeks a Management Analyst IV to coordinate complex programs and lead cross-divisional workstreams in Austin. You will manage memoranda, legislative reports, and essential deliverables, serving as a liaison across departments to ensure effective analysis and project coordination.

With senior-level responsibility, you will drive change management, ensure compliance, and optimize resource utilization

Qualifications

• Graduation from an accredited four-year college or university with major coursework in business/public health or related field.
• Experience coordinating or implementing complex projects involving multiple program areas and vendors.
• Experience analyzing operational issues, identifying root causes, and supporting process improvements.

Responsibilities

• Coordinate cross-functional projects across the MCS and Provider Finance departments.
• Lead analysis, documentation and project coordination of legislative, system, contract, financial and policy changes.
• Oversee daily operations, ensuring compliance with agency policies and program standards.
• Promote cross-divisional coordination to optimize resource use and project prioritization.

Skills

Project coordination

Stakeholder communication

Policy analysis

Change management

Education

Bachelor's degree in business administration/public administration/health care administration

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title

Management Analyst IV Job Title: Management Analyst IV Agency: Health & Human Services Comm Department: MCS Ops DEC and Admin Posting Number: 20986 Closing Date: 09/17/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $5,797.66- $7,500.00 Pay Frequency: Monthly

Salary Group

TEXAS-B-25

Shift

Day

Telework and Travel

Travel: Up to 5%

Employment Type

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Exempt

Facility Location

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

MOS Codes

0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department is seeking a highly qualified candidate for the Management Analyst IV position. MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by being the key coordination point for MCS Operations by managing internal reviews of memorandum, legislative reports, and other critical deliverables. This role serves as a liaison between the Provider Finance Department and other MCS departments to support analysis, documentation and project coordination of legislative, system, contract, financial and policy implementation of agency initiatives. This position performs advanced, senior-level managerial work overseeing daily operations related to Medicaid and CHIP services. Working with limited supervision and extensive latitude for autonomy, the position ensures compliance with agency policies, unit standards, processes and procedures. This role will also lead cross-divisional coordination to promote appropriate project prioritization, ensure effective horizontal and vertical communication and optimize resource utilization.

Essential Job Functions (EJFs)

Program Coordination and Implementation (45%): Coordinates with internal stakeholders responsible for managed care program administration, including the Provider Finance Department and various MCS teams, to ensure effective program operations. Leads complex cross functional projects involving multiple program areas and vendors, interpreting regulatory and legislative requirements into actionable items/plans. Coordinates analysis, implementation, and documentation of legislative, system, contract, financial, and policy changes. Build effective partnerships with impacted areas to drive action. Leads and coordinates major projects involving multiple program areas and contracted vendors to achieve successful outcomes. Provides routine status updates on assigned projects and tasks to impacted areas and leadership. Translates regulatory mandates to actionable projects and tasks, identifies appropriate task owners, and manages implementation. Conducts impact assessments to determine how stakeholders are affected by a change and develops appropriate change management plans to address those impacts.

Process Improvement (25%): Recommend and implement process improvements for complex operational issues. Collaborate with internal and external stakeholders to resolve issues, define scope of changes, identify training needs, and evaluate program effectiveness to support cross-functional alignment to support MCS and PFD collaboration. Research policies, rules, contracts, operational data, and other relevant sources to identify root causes and develop recommendations. Presents process improvement recommendations to impacted areas and leadership for input and approval. Leads the implementation of improvements across multiple cross-functional teams.

Vendor Oversight (25%): Oversee MCO and DMO compliance with managed care initiatives and recommend corrective actions as needed. Tracks work activities and milestones from MCOs and DMOs through project and program implementation. Identify and initiate contract changes relevant to assigned projects.

Other Duties as Assigned (5%): The role may be asked to participate in or assist with assignments or projects that are not directly related to the role but are necessary for the agency’s goals or mission.

Knowledge, Skills And Abilities (KSAs)

Knowledge of

Local, state, and federal laws and regulations relevant to Medicaid Managed Care.

Federal laws, regulations and processes regarding Health and Human Services programs with a centrifugal focus on Medicaid and Children’s Health Insurance Program (CHIP).

Core components of contract management and monitoring.

Principles and practices of public administration and management.

Audit principles/practices, including third-party audits and developing a scope of work.

Bill analysis and implementation of legislative changes.

Skill In

Prioritizing and managing projects, working collaboratively and cooperatively with diverse internal and external stakeholders including contractors/subcontractors to identify and develop program performance measures or indicators of program performance.

Strong written and verbal communication skills to include the ability to publicly present information and serve as an agency spokesperson in matters related to program management and operations.

Proven critical thinking and problem-solving skills with the ability to make sound decisions impacting operations and to prepare complex reports.

Ability To

Effectively collaborate with diverse stakeholders to identify and develop program performance indicators and measures.

Lead projects and cross-functional workgroups to implement changes to managed care processes and policies including across various program areas.

Collect, correlate, analyze and interpret information to develop effective solutions, evaluate policies and procedures and appropriately tailor information to the reflect audience to internal and external stakeholders.

Build and maintain strong partnerships with internal and external stakeholders.

Continuously learn and adapt to new concepts and evolving processes and business needs.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

Required

Graduation from an accredited four-year college or university with major coursework in business administration, public administration, health care administration, social services, finance, policy, or a related field. Related experience may be substituted for education on a year-for-year basis. Experience coordinating or implementing complex projects, initiatives, or operational changes involving multiple program areas, stakeholders, or vendors. Experience analyzing operational issues, identifying root causes, developing recommendations, and supporting process improvements.

Preferred

Experience with Medicaid, CHIP, managed care, health and human services programs, or other public-sector health care operations. Experience developing change management plans, conducting impact assessments, identifying training needs, or supporting cross-functional implementation of legislative, system, contract, financial, or policy changes.

Additional Information

• This position is located in Austin, TX and may allow a hybrid telework schedule with required on-site work at the HHS North Austin Complex. Telework is subject to change based on business needs and management directives. When telework is allowed, it requires reliable personal internet and a workspace that supports the protection of confidential information.
• Employment offers depend on available budgeted funds. Salary will be set per budget limits, HHSC starting salary guidelines, and within the posted range.
• Selected candidate will have to successfully complete any required due diligence/background and reference checks.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.