Business Process Improvement Analyst

Texas Health and Human Services; Austin (TX); Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Job summary

Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates for a Management Analyst IV in Austin to support family resources and eligibility services. The role emphasizes process improvement, policy analysis, and cross-functional collaboration, with strong focus on Texas Works and Medicaid related programs. Telework eligibility and potential travel support ongoing professional development and impact.

Qualifications

• 3+ years of professional work experience in public sector or business process improvement (initial screening).
• Experience using MS Office Suite, Teams, Visio or similar tools (preferred).
• Knowledge of Texas Works and Medicaid programs is a plus (preferred).
• Lean/Six Sigma, CAPM/PMP, CSPO/CSM/SAFe certifications are a plus (preferred).

Responsibilities

• Attends work on a regular and predictable schedule per agency policy.
• Reviews and evaluates new or improved business practices for application to programs or operations.
• Develops and updates policies, procedures, goals, and objectives.
• Develops solutions to organizational issues and conducts training for implementation.

Skills

Interpersonal relationships

Analytical thinking

Communication

Project coordination

Tools

Microsoft Power Apps

Power BI

Microsoft Excel

Visio

Job description

Date: Aug 27, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Business Process Improvement AnalystJob Title: Management Analyst IVAgency: Health & Human Services CommDepartment: AES SISS Bus Process ImprovPosting Number: 20527Closing Date: 09/10/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $5,797.66 - $9,508.25Pay Frequency: Monthly

Salary Group: TEXAS-B-25Shift: DayAdditional Shift: Days (First)Telework: Eligible for TeleworkTravel: Up to 15%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt

Job Location City: AUSTIN
Job Location Address: 6101 E OLTORF
Other Locations: Austin
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X,641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Management Analyst IV position within the Office of Family Resources and Eligibility Services. The Office of Access and Eligibility Services is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services.

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. This candidate should have considerable knowledge and or experience with Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination.

Management Analyst IV performs highly advanced (senior-level) professional administrative and policy analysis work. Work involves overseeing and implementing organizational studies and evaluations, evaluating systems and procedures, overseeing work simplification studies, and evaluating operations and procedures manuals to assist management in operating more efficiently and effectively. Facilitates large-scale workgroup sessions with representatives across FRES. Highly skilled in the development of business process mapping, business requirements, systems thinking and technical documentation. May plan, assign, and/or supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs)

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Reviews and evaluates new or improved business and management practices for application to agency programs or operations. Creates business case for proposed process or technology-based changes, including developing Return on Investment and Cost-Benefit Analysis documentation. Develops new or modifies existing administrative program policies, procedures, goals, and objectives. Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation. (20%)

Oversees, plans, and directs organizational studies of work problems. Advises management on agency studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Reviews comprehensive technical records and reports that present and interpret data, identify alternatives and make recommendations. (20%)

Performs advanced end-to-end analysis on audit findings and operational challenges to document existing processes and offer recommendations on improvements. (20%)

May plan, assign, and/or supervise the work of others. (10%)

Supports software development for applicable systems impacted by business process changes. (10%)

Performs related work as assigned. (5%)

Travel up to (15%).

Knowledge, Skills and Abilities (KSAs)

Microsoft Power Apps, Power BI or similar software.

Microsoft Excel, including pivot tables and other data analysis functions or similar software.

Skill In

The uses of virtual office software and equipment.

Interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel.

Evaluating problems; developing alternative solutions; overseeing studies; developing and interpreting policies and procedures; designing programs or training; implementing policies and procedures; preparing concise reports; communicating effectively; and planning, assigning, and/or supervising the work of others.

Ability To

Apply extensive knowledge of Texas Works and Medicaid for the Elderly and People with Disabilities programs, processes, policies and systems related to eligibility determination, preferred.

Apply extensive knowledge of business process improvement, systems thinking, or related fields, preferred.

Apply organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures; of methods and procedures analysis techniques; of work simplification methods; of forms and records design and control procedures; and of statistical analysis.

Produce process mapping and apply business process improvement methodologies.

Develop products using Microsoft Visio or similar software.

Registrations, Licensure Requirements Or Certifications

• Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
• Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe) or Agile-related certification preferred.

Initial Screening Criteria

• At least 3+ years of full-time professional work experience, preferably in a large, public sector, or Human Health & Services Commission (HHSC) applying continuous improvement methodologies to HHSC related programs, policy and procedures. (Required)
• Experience with performing as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)
• Bachelor’s or Master’s degree in a related field from an accredited university is preferred, but not required. (Preferred)
• High level of proficiency in using Microsoft Office Suite including Teams, Visio, SharePoint, project management/process improvement software and/or related tools. (Preferred)
• Any of the following certifications:
• Lean or Six Sigma certification, Prosci Change Management or process improvement related certification preferred
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
• Certified Product Owner (CSPO), Scrum Master (CSM), Scaled Agile Framework (SAFe) or Agile-related certification preferred.

Additional Information

The office location is at 701 W 51st Street Austin, TX 78751. This position is eligible for part time telework position, subject to change. Must be willing to travel to State Office (701 W 51st Street Austin, TX 78751) based on business needs. Other state travel may occur based on business needs.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin