Management Analyst III - Statewide

Office of the Child Advocate Delaware; Dover (DE); On-site; USD 65,000 - 90,000; Full time

Job summary

Office of the Child Advocate Delaware is seeking a Management Analyst III to analyze data, evaluate operations, and recommend alternatives across statewide programs. The role involves reviewing procedures, interpreting regulations, and developing solutions to improve efficiency and outcomes.

The incumbent may supervise staff and coordinates with agency personnel to ensure alignment with goals. The position requires strong data analysis, statistics, and report writing skills, with the ability to

Qualifications

• Three years' experience in conducting studies evaluating operations, programs, services, policies and procedures to assess efficiency, effectiveness, and compliance.
• Three years' experience in descriptive statistics (mean, median, mode, standard deviation).
• Three years' experience interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' designing studies including goals, data sources, sampling and collection methods.
• Six months' making recommendations based on findings.
• Six months' narrative report writing.
• Knowledge of inferential statistics (e.g., correlation, t-tests, ANOVA).

Responsibilities

• Interview agency staff and observe processes to gather data for evaluating services and compliance.
• Review and interpret data related to policies, organization, and operations; define improvements.
• Analyze data to develop solutions or alternative approaches.
• Evaluate operations against goals and objectives; propose changes as needed.
• Provide technical assistance in understanding management objectives and controls.
• Study relevant background material like legislation and regulations.
• Recommend new techniques or procedures to improve operations and resource use.
• Document findings and prepare implementation recommendations.
• May supervise staff and oversee merit full-time positions.

Job description

Summary Statement

This is the third level directing management studies, analyzing data, evaluating options and recommending alternatives in a diverse range of complex management and operational areas.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

JOB REQUIREMENTS For Management Analyst III

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years' experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Three years' experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Three years' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Six months' experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Six months' experience in narrative report writing.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Additional Posting Information

The incumbent in this position can choose which of the three counties they would like to be housed in since the position is statewide.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.