Management Analyst II - Statewide

Office of the Child Advocate Delaware; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

The Office of the Child Advocate Delaware seeks a skilled professional to coordinate and conduct studies, providing technical assistance and recommendations to division components. The role involves interviewing staff, analyzing data, interpreting laws, and documenting findings to improve operations across the state.

Applicants should have experience with study design, descriptive and inferential statistics, and narrative reporting to support policy development and program improvement.

Qualifications

• Six months experience in conducting studies to evaluate operations, programs, services, policies and procedures.
• Six months experience in descriptive statistics (mean, median, mode, standard deviation).
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in narrative report writing.
• Knowledge of designing studies including goals, data sources, sampling and collection methods.
• Knowledge of making recommendations based on findings.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or ANOVA.

Responsibilities

• Interviews agency staff, observes processes, gathers data for evaluating services and compliance with goals and objectives.
• Reviews and interprets collected data; defines and recommends corrections.
• Analyzes data and develops solutions or alternative methods.
• Evaluates operations to meet goals and objectives.
• Provides technical assistance in understanding management objectives and controls.
• Studies relevant legislation, orders and regulations.
• Assists in implementing new techniques or procedures to improve operations and resource use.
• Documents findings and prepares implementation recommendations.
• May supervise administrative staff as per Merit Rules.

Skills

Experience conducting studies

Descriptive statistics

Interpreting laws/regulations

Narrative reporting

Study design

Recommendation development

Inferential statistics

Job description

Summary Statement

This is the second level responsible for coordinating and conducting studies to provide technical assistance and recommendations to division components.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff. Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Six months experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in narrative report writing.
• Knowledge of designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Knowledge of making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Additional Posting Information

The incumbent in this position can choose which of the three counties they would like to be housed in since the position is statewide.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.