Administrative Analyst

Office of the Child Advocate Delaware; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free parking

Benefits package overview

Job summary

The State of Delaware is seeking an Administrative Analyst to provide analysis and support for judicial and administrative operations. The role reports to the State Court Administrator and supports senior leadership across several offices, including the Chief Legal Officer and HR Administrator.

Responsibilities include handling constituent relations, crisis resolution, legislative tracking, and preparing reports with actionable recommendations.

Qualifications

• Three years' experience performing administrative specialist work in support of administrative, technical, program, or office operations.
• Three years' experience in providing guidance and consultation to management, customers, and others on administrative matters.
• Six months' experience in public relations, media relations, or communications to inform or influence specific audiences.
• Six months’ experience in project management including planning, developing, implementing, and evaluating projects.
• Six months’ experience in narrative report writing.

Responsibilities

• Oversees constituent relations and resolves crisis situations in service delivery.
• Directs and conducts special projects involving sensitive or confidential issues.
• Participates in planning, policy formulation, budgeting, and issue resolution.
• Reviews correspondence and data to ensure policy compliance and keeps leadership briefed.
• Tracks and analyzes proposed legislation and coordinates with staff.
• Manages media requests and prepares appropriate media responses.
• Provides liaison with executives, legislators, and the public.
• Responds to inquiries, explains policies, and resolves problems.
• Develops agendas and represents the official at meetings and task forces.
• Plans, coordinates, and directs office activities and improves procedures.
• May supervise two or more merit staff.
• Performs other related duties as required.

Skills

Administrative experience

Communication skills

Policy knowledge

Public relations

Job description

Summary Statement

Administrative Analysts provide analysis and support to administrative operations impacting the Judicial Branch and act on behalf of the State Court Administrator. The employee will report to the State Court Administrator and will provide support to the Chief Legal Officer, the Deputy State Court Administrators, the Human Resources Administrator, the Court Interpreter Program Manager, and the Education Manager.

Administrative Analysts are responsible for administrative operations such as constituent relations, media and legislative inquiries, and troubleshooting on behalf of the State Court Administrator. Work includes making decisions in the official’s absence on the appropriateness of signing documents, what meetings to attend, addressing inquiries of a sensitive and confidential nature from a variety of sources, and seeing work through to resolution. Work also includes providing guidance and consultation to Judicial Branch staff regarding policies, procedures, priorities, and administrative concerns. The employee will prepare summary reports to the State Court Administrator outlining relevant information concerning issues and challenges with recommendations for corrective action. Contacts may include internal and external executives, judicial officers, and other leadership, the Office of the Governor, union officials, outside contractors, bail agents, employees, legislators, and media personnel.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here:

• Oversees constituent relations including resolving crisis situations in service delivery referred by the Office of the Governor (OGOV), legislators, other agencies, and the public. Ensures that constituent contacts are handled quickly and responsively.
• Directs and conducts special projects that may involve issues of a sensitive or confidential nature.
• Participates in planning, policy formulation, budgeting, and solving issues and challenges.
• Reviews correspondence and reports, determines the level of authority that can handle requests, complaints, or issues, oversees tracking, reporting, and review of data to ensure compliance with applicable policies and procedures, and keeps the agency leadership appropriately briefed.
• Tracks and analyzes proposed legislation that impacts the assigned agency, coordinates and follows up with staff, and makes recommendations.
• Receives media requests, researches issues and data, and prepares appropriate media responses. Prepares press releases for circulation.
• Provides liaison with internal and external executives and other leadership, OGOV, legislators, special interest groups, the media, council/commission members, state/federal contacts, and the public.
• Responds to inquiries and complaints, and explains policies, procedures, regulations, and the agency’s position on issues to resolve problems.
• Develops agendas and programs for meetings, conferences, or special presentations and represents the official at meetings and on task forces.
• Plans, coordinates, and directs office activities and analyzes, recommends, and implements operating practices, policies, and procedures.
• May supervise two or more merit full time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Performs other related duties as required.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects, or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• Three years' experience in providing guidance and consultation to management, customers, and others on administrative matters.
• Six months' experience in public relations, media relations, or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
• Six months’ experience in project management such as planning, developing, implementing, managing and evaluating projects to ensure objectives are met.
• Six months’ experience in narrative report writing.

Conditions of Hire

• A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required as a condition of hire.

Benefits

• Full time employees are eligible for FREE parking!!!
• To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

Equal Opportunity Statement

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.