Health/Human Service Case Manager Supervisor

Delaware LLC; Delaware; On-site; USD 65,000 - 90,000; Full time

Job summary

The Department of Health and Social Services (DHSS) seeks a leader to supervise eligibility staff who determine financial and technical eligibility for Medicaid State Plan programs and SNAP. You will hire, train, coach, and discipline staff, ensure determinations comply with Federal, State, and agency policies, and report on workload accuracy and completion.

You will coordinate with health and human service colleagues to deliver timely services, represent DMMA Operations on projects and

Qualifications

• Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.
• Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

Responsibilities

• Supervises two or more merit full-time positions and handles planning, assignment, review, evaluation, coaching, training, and hiring decisions.
• Participates in program planning and ensures compliance with laws, rules, regulations, standards, policies, and procedures.
• Gathers and analyzes statistics to ensure program compliance.
• Coordinates with health and human service staff, agencies, providers, and resources to deliver comprehensive services.
• Represents the agency on task forces, committees, and with the public.
• Provides information to clients and the public to explain programs and policies.
• May assist in grant writing and implementing new grants when awarded.
• Analyzes budget needs and monitors expenditures.
• Prepares statistical and program evaluation reports.
• Uses automated systems to research, review, and report health/human service data.
• Communicates effectively across cultures and diverse groups.

Skills

Case management

Staff supervision

Policy interpretation

Data reporting

Training & coaching

Inter-agency collaboration

Job description

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

Introduction

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position will supervise eligibility staff who determine financial and technical eligibility for all Medicaid State Plan programs and the Supplemental Nutrition Assistance Program (SNAP). This position is responsible for ensuring that staff complete eligibility determinations in accordance with Federal, State, Department, and Agency policies and procedures and collecting and reporting statistics on workload accuracy and completion. The incumbent must hire, train, coach, and discipline staff, anticipate business needs and propose potential solutions, and represent DMMA Operations on internal, inter-agency, and other related projects and workgroups as needed.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans per Delaware Code, Title 24.

• Supervises two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
• Participates in program planning, implementation, and coordination to ensure that program goals and current operations are in compliance with department, federal or state laws, rules, regulations, standards, policies, and procedures.
• Gathers and assimilates statistics and information to ensure program compliance.
• Recommends and implements corrective action as necessary.
• Coordinates with health and human service staff, agencies, providers, and resources to provide comprehensive services for the care and treatment of clients in a timely, efficient, and cost-effective manner.
• Represents the agency on task forces, committees, and with the general public.
• Provides information to clients, the general public, community representatives, and other agencies in order to explain programs and policies.
• May plan and develop programs which include writing grant proposals, completing all state clearing house documents, and implementing new grants when awarded.
• Analyzes budget needs, develops recommendations regarding staffing, supply, and equipment, and may monitor current budgetary expenditures.
• Prepares statistical and program evaluation reports.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Three years' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months' experience in narrative report writing.
• Coursework, training, and/or work experience in staff supervision, which may include performing as a lead worker overseeing the work of others.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources .

DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov .

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com .

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail] .

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.