Management Analyst

Veterans Benefits Administration; Houston (TX); Remote; USD 86,000 - 134,000; Full time

Job summary

Veterans Benefits Administration within the Department of Veterans Affairs seeks a senior analyst to support the Veterans Service Center operations at the VA Regional Office. The incumbent provides objectively based information for decisions on administrative operations and management.

You will conduct complex analyses of station policies, internal controls, and labor relations, advise management, and coordinate with district offices to implement VBA directives and improve productivity and

Qualifications

• A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications.
• Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
• All education claimed by applicants will be verified upon appointment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
• Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.
• VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Responsibilities

• Performs complex analytical activities to evaluate and improve station managerial and personnel policies, practices, methods, procedures, and organizational structures.
• Researches, interprets, and advises on policies and procedures to the VSCM and AVSCM.
• Analyzes and evaluates internal control systems to assess compliance and identify fraud, waste, or mismanagement.
• Participates in discussions with agency administrators and other officials to secure information, present conclusions, and propose alternatives.
• Advises management on interpretation and implementation of new and revised legislation, policies, regulations, and procedures; liaison between VBA District Offices and the RO.
• Handles confidential employee and labor relations issues and drafts responses; maintains extreme discretion.
• Prepares memos for the VSCM regarding labor management issues and Master Agreement matters.
• Monitors initiative status and recommends intervention to achieve RO objectives; studies new work methods and staffing needs.
• Coordinates and prepares responses to Central Office requests for field input; supports planning and staffing decisions.
• Oversees development of data and methodologies to guide organizational goals and actions; develops local policy statements implementing VBA directives.

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This position is in the VA Regional Office (VARO). The incumbent is assigned to the Veterans Service Center and reports to the Veteran's Service Center Manager and to the Assistant Veteran's Service Center Managers. The purpose of this position is to provide objectively based information for making decisions on the administrative aspects of organizational operations and management.

Key Responsibilities

In the position, the duties include but are not limited to: Performs a variety of complex analytical activities to evaluate, develop, advise, and promote improvement in station managerial and personnel policies, practices, methods, procedures, and organizational structures. Researches, provides interpretation, information, and advice on policies and procedures to the VSCM and AVSCM.

Analyzes and evaluates administrative internal control systems to assess compliance with agency directives and effectiveness in identifying possible fraud, waste, or mismanagement.

Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, and other federal agency officials to secure and provide information, to investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of actions; and mutually resolve problems.

Advises management of unique conditions and issues which affect administrative activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures. Serves as a liaison between VBA District Offices and the RO, coordinating and facilitating initiatives that require team cooperation and action.

Handles correspondence and is privy to sensitive employee and labor relations issues such as local negotiations, grievance responses, and disciplinary/performance action drafts and files. Acts with extreme confidentiality and discretion when dealing with highly sensitive employee and labor relation matters for example, disciplinary actions and management strategy in negotiations with labor.

Provides local advice and prepares memos for the VSMC regarding labor management issues, master agreement discrepancies and management's position on such issues such as changes in working conditions or conditions of employment within the Regional Office. Keeps all records and timetables concerning Master Agreement matters for the Veteran Service Center.

Regularly apprises the VSCM and AVSCM(s) of initiative status and recommends when intervention is necessary, providing sound advice and guidance to station management in achieving the RO's objectives. Studies areas requiring new or substantially modified work methods, procedures and systems necessitated by changes in mission, staffing levels to improve productivity, quality, and timeliness.

Incumbent must have knowledge of all aspects of Regional Office (RO) management, enough to advise the VSCM, AVSCMs, and other station leadership on operations and serves as a consultant. Coordinates and prepares responses to Central Office requests for Field Station input such as workload projections, equipment requirements, staffing needs, and suggested improvements to procedures.

Assists with plans and schedules for ongoing production-oriented work on a quarterly and annual basis and directs assignments of similar duration. Adjusts staffing levels or work procedures within the organizational unit to accommodate resource allocation decisions made at higher echelons. Justifies the purchase of supplies and new equipment. Improves work methods and procedures used to produce work products.

Oversees the development of technical data, estimates, statistics, suggestions, and other information useful to higher level managers in determining which goals and objectives to emphasize. Decides the methodologies to use in achieving work goals and objectives, and in determining other management strategies. Develops local policy statements implementing VBA directives in such areas as training and systemic analyses of operations.

In addition, monitors, interprets, and analyzes data available through management information systems to validate correct reporting to uncover problem areas and to recommend improvements in managerial effectiveness. Analyzes projected workloads to ensure consideration of program assumptions, consistency with local conditions and realistic conversion into staffing requirements. Manages the administrative operations of the VSC front office.

Program oversight supports the RO's mission and customer service goals through well-developed programs and includes all functional areas such as: VSC corporate mailbox and VSC front office communications; VSC front office logistics; workload data analysis; VSC emergency preparedness; VSC directives; VSC systematic analyses of operations; VSC related human resources, support services, and public contact surveys; employee concerns; VSC timecard certification Point of Contact (POC); VSC employee emails and alerts; skill certification POC; tracking station support of national initiatives for end of year reporting for the VSC; Veteran inquiries; VSC related station trip pack updates; VSC related SharePoint administration; VSC delegations; VSC travel; and VSC office supply procurement.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.

VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $86123 – $134195/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.