Supervisory Program Analyst

Veterans Health Administration (DOVA); Lakewood (CO); On-site; USD 69,000 - 108,000; Full time

Job summary

Veterans Health Administration (DOVA) seeks a Supervisory Program Analyst in Lakewood, CO to oversee CHAMPVA eligibility determinations and related programs. You will lead QA plans, analyze data, and ensure privacy compliance and policy alignment.

The role involves preparing concise briefings and recommendations for leadership, reviewing SOPs, and identifying process improvements across CHAMPVA and related programs. This is a full-time position with telework eligibility per agency policy.

Qualifications

• Time-in-grade requirements apply for GS-09 and GS-11 positions.
• GS-09 requires one year of specialized experience at the GS-07 level or an equivalent Master’s degree.
• GS-11 requires one year of specialized experience at the GS-09 level or higher, or a doctoral degree.

Responsibilities

• Develops and implements QA review plans for CHAMPVA eligibility determinations, including sampling methodology, review frequency, and scoring criteria.
• Prepares quality management reports and dashboards for division leadership summarizing findings, error trends, and recommended corrective actions.
• Reviews and updates SOPs and desk references to reflect current policy, correct recurring errors, and improve processing consistency.
• Ensures eligibility determinations comply with privacy regulations (HIPAA, Privacy Act) and VA data quality standards.
• Analyzes CHAMPVA eligibility application data to identify workload trends and bottlenecks requiring management attention.
• Reviews complex or denied eligibility cases to identify patterns of error or systemic processing issues.

Job description

Summary

This position is located in the Veteran and Family Member Programs (VFMP) Directorate under Integrated Veteran Care (IVC). The incumbent serves as a Supervisory Program Analyst responsible for oversight on eligibility determinations for the CHAMPVA Program, as well as having knowledge of the Children of Women Vietnam Veterans (CWVV), VA Spina Bifida, Foreign Medical Program (FMP), Camp Lejeune Family Member Program (CLFMP), and other related programs.

Location

Lakewood, CO

Telework Eligibility

Yes—as determined by the agency policy.

Remote Job

No

Relocation Expenses Reimbursed

No

Salary

$68,819 – $108,251 per year

Pay Scale & Grade

GS 9 – 11

Promotion Potential

11

Work Schedule

Full-time

Travel Required

Not required

Appointment Type

Permanent

Occupations and Job Series

0343 Management And Program Analysis

Supervisory Status

Yes

Federal Service Type

This job is in the Competitive Service

Represented by a Union

No

Drug Test

No

Security Clearance

Other

Position Sensitivity and Risk

Moderate Risk (MR)

Background Check Type

• Credentialing
• Suitability/Fitness

Financial Disclosure Required

No

Announcement Number

CBZY-13107475-27-DM

Control Number

891340000

Eligible Applicants

This job is open to:

Duties

• Develops and implements quality assurance (QA) review plans for CHAMPVA eligibility determinations, including sampling methodology, review frequency, and scoring criteria.
• Prepares quality management reports and dashboards for division leadership summarizing findings, error trends, and recommended corrective actions.
• Reviews and updates standard operating procedures (SOPs) and desk references to reflect current policy, correct recurring errors, and improve processing consistency.
• Ensures that eligibility determinations comply with privacy regulations (e.g., HIPAA, Privacy Act) and VA data quality standards.
• Analyzes CHAMPVA eligibility application data (e.g., volume, processing time, denial rates, pending inventory) to identify workload trends and operational bottlenecks requiring management attention.
• Reviews a sample of complex or denied eligibility cases to identify patterns of error, policy misapplication, or systemic processing issues affecting program accuracy.
• Prepares concise analytical summaries, issue papers, or briefing documents that translate complex data findings into clear, actionable recommendations for non-technical audiences.
• Uses logical reasoning to adjudicate or review precedent-setting eligibility cases where regulatory guidance is ambiguous, incomplete, or in conflict, documenting the rationale for decisions.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Full-time, 8-hour shifts Monday through Friday, with tours scheduled between 6:00am-5:30pm.

Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework.

Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.

Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.

Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.

Position Description/PD#: Supervisory Program Analyst/ PD38878A and PD38877A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government;
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/12/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:GS-09:

• GS-09 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
• Utilizing qualitative and quantitative analytical techniques to identify and resolve issues or problems.
• Experience applying principles of management and organization to administrative practices and procedures.
• Experience conducting interviews and obtaining information about organizational missions, functions, and work procedures.

OR

• GS-09 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree

or

2 full years of progressively higher level graduate education leading to such a degree

or

LL.B. or J.D., if related.

OR,

• GS-09 Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11.

GS-11:

• GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
• Experience with applying federal statutes, legal regulations, techniques, and procedures in order to research and resolve questions raised by beneficiaries, providers, or medical doctors and clinicians.
• Experience assessing eligibility requirements in order to ensure applicants maximize receipt of benefits and prevent erroneous payments.
• Utilizing various databases in order to ensure accuracy and compliance with program benefits.
• Experience documenting and presenting information in order to properly advise veterans and beneficiaries.

OR,

• GS-11 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher level graduate education leading to such a degree

or

LL.M., if related

OR,

• GS-11 Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of a request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not affect your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Agency contact information

VHA National Recruitment Center

[phone]

[e-mail]

VHA Central Office – Integrated Veteran Care

120 SE 6th Street Suite 102

Topeka, KS 66603

US