Managed Transportation Specialist

RUA; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid Time Off

Job summary

Ruan is seeking a Transportation Dispatcher in Des Moines, IA to coordinate shipments with carriers, ensure on-time pickups, and maintain customer relationships.

Responsibilities include monitoring shipments, addressing inquiries, and ensuring DOT compliance while leveraging Microsoft Office and transportation software. Benefits include medical, dental, vision, 401k, and PTO.

Qualifications

• Bachelors degree or equivalent in Logistics/Transportation/Business or related field.
• 1-2 years experience in transportation or logistics involving dispatch and customer service.

Responsibilities

• Coordinate and manage shipments for a contractual customer using established carriers.
• Maintain service relationships and ensure customer requirements and hours of operation are understood and met.
• Monitor shipments for safe and timely delivery while complying with DOT rules and company policies.
• Serve as liaison between customer and transportation providers and respond to inquiries promptly.
• Develop KPI reports to measure operational efficiency and continous improvement.

Skills

Dispatch

Customer service

DOT rules

MS Office

Organization

Communication

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Transportation software

Job description

Responsible for the coordination, assignment and management of shipments; primarily, for a specific contractual customer using a core group of established transportation providers.

Responsibilities:

• Develop and manage the business and service relationship with a contractual customer to ensure their specific requirements including service expectations, commodity handling, facility protocol and hours of operations are understood and complied with.
• Manage and coordinate all contractually obligated shipments via an established carrier base using; primarily, a predetermined route guide(s) to ensure adequate capacity to meet customer demands.
• Actively monitor all shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.
• Act as a liaison between customer and transportation providers. Provide outstanding customer service by handling and responding to all customer inquires timely and accurately. Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.
• Establish strong working relationships amongst co-workers and other Ruan operations including Integrated Solutions, transport operations and RDAS to leverage capacity, improve service and maximize profitability. Perform functions and support the activity of other operations as necessary.
• Actively pursue carriers to better understand their capabilities to support our customer's needs including specific equipment type(s), on-board communications, and service area.
• Create, maintain, and/or analyze customer focused KPI reporting process focused on operational efficiencies and continuous improvement initiatives.
• Perform other job-related duties and special projects as required.

Requirements

Job Requirements/Minimum Qualifications:

Education: Bachelors Degree or equivalent work experience in Logistics/Transportation/Business

Experience: 1-2 years experience in transportation or logistics industry involving dispatch and customer service.

Required Knowledge, Skills, and Abilities:

• Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
• Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
• Employee must have knowledge of the DOT rules and regulations. Must have strong computer skills including MS Office Suite (Word, Excel, PowerPoint, and Access) and ability to learn related transportation software. Demonstrated ability to effectively organize and prioritize workload in a multi-task environment. Must have good customer service and relationship building skills. Must have strong verbal and written communication and the ability to effectively communicate with diverse groups of people.

Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401k and Paid Time Off.

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service