Managed Services Technician I - Remote/Onsite IT Support

Abacus Technologies; Fairhope (AL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

4 weeks PTO

Bi-weekly team lunches

Cell phone allowance

Overtime pay

Flexible hours

Summer half-day Fridays

Community service days

401k matching

Full BCBS insurance

Job summary

Abacus Technologies is seeking a Managed Services Technician I to diagnose, troubleshoot, and resolve technical issues for clients. You will communicate clearly, work with a collaborative team, and provide remote or onsite support in a fast-paced environment.

You will handle desktop/server tasks, network support, and basic administration while contributing to client projects and KPI targets. This role emphasizes customer service and technical problem-solving.

Qualifications

• Experience supporting Windows desktop/server environments and Office 365.
• Familiarity with basic networks (DHCP/DNS/IP) and endpoint security.
• Strong communication and problem solving in a fast-paced IT helpdesk.
• Understanding of security standards and ability to interact professionally with clients.

Responsibilities

• Serve as primary contact for client support requests via remote or onsite service.
• Diagnose, troubleshoot and resolve technical issues and communicate updates clearly.
• Provide desktop support and general software configuration.
• Support LANs, Internet connectivity, and server maintenance for clients.
• Complete administrative tasks (domain renewals, SSL renewals) and assist projects.
• Troubleshoot hardware/software component failures and meet IT/Helpdesk KPIs.

Skills

Windows Desktop OS

Microsoft Office

Windows Server OS

Active Directory

Office 365

Networking (Firewall/Router/Switches)

DHCP/DNS/IP basics

Endpoint protection security

Security standards (NIST/CIS/HIPAA/CMC

Education

Tools

None specified

Job description

Abacus Technologies is seeking a Managed Services Technician I to diagnose, troubleshoot, and resolve technical issues for clients. You will communicate clearly, work with a collaborative team, and provide remote or onsite support in a fast-paced environment.

You will handle desktop/server tasks, network support, and basic administration while contributing to client projects and KPI targets. This role emphasizes customer service and technical problem-solving.