Managed Services Network Infrastructure Tech

6AM City, LLC; West Virginia; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Health savings account

Life insurance

Long term disability

Paid time off

Vision insurance

Job summary

6AM City, LLC is seeking a Managed Services Infrastructure Technician to implement and troubleshoot network and IT infrastructure for clients. The role includes in-house configuration, remote and on-site support, and agile delivery to ensure reliable service and cost-effective solutions.

The ideal candidate has at least 2 years of IT/Managed Services experience, Cisco CCNA/CCNP certifications are desirable, and an associates or higher degree is preferred.

Qualifications

• Associates degree or higher preferred.
• Cisco CCNA and/or CCNP certifications highly desirable.
• At least 2 years of IT/Managed Services technician experience or equivalent.

Responsibilities

• Evaluate client systems for optimization and upgrades.
• Deliver agile network services, including in-house, remote, and on-site support.
• Provide support for routers, switches, firewalls, and wireless devices.
• Collaborate with engineers to stage and deploy equipment.
• Document network configurations and setups clearly.

Skills

Networking

IT Support

Troubleshooting

Education

Associates or higher preferred

Tools

Cisco CCNA/CCNP

Job description

Job Description

Position Title: Managed Services Infrastructure Technician

Role Overview:
As a Managed Services Infrastructure Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge network and IT infrastructure solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house configuration to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including:

• Route/Switch
• Firewall/VPN
• Wireless
• Wire/Cable Management
• Cybersecurity Best Practices and Implementations

Additionally, you'll collaborate with leading vendors such as Cisco, Meraki, Palo Alto, and Fortinet to leverage their technologies and deliver state-of-the-art solutions for our clients.

Key Responsibilities:

• Evaluate client systems for optimization and upgrades.
• Deliver agile network services, encompassing in-house, remote, and on-site support.
• Provide comprehensive support for routers, switches, firewalls, and wireless devices.
• Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
• Conduct precise infrastructure installations, including robust wire management solutions.
• Execute and validate backup procedures to maintain data integrity.
• Document network configurations and setups with clarity and precision.

Qualifications:

• Associates or higher degree preferred.
• Possession of Cisco certifications such as CCNA and CCNP is highly desirable.
• Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.

Additional Requirements:

• Embrace regional travel opportunities to support our diverse client base.
• Be flexible to accommodate occasional after-hours or overtime shifts.
• Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.

Desired Attributes:

• Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Profound understanding of modern IP infrastructure elements, including network security, cloud-based networking, and enterprise design principles.
• Familiarity with ISP transport technologies and contemporary network architecture concepts, enabling effective collaboration with network engineers and architects in designing robust and scalable network solutions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance

Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.