Managed Services Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Mississippi; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Exposure to various customer environments

Strong career growth opportunities

Ability to build long-term customer relationships

Job summary

A leading technology and managed services provider in Mississippi is seeking an experienced Managed Services Specialist to provide support for SMB customers. The role involves troubleshooting network, security, server, and cloud systems, and requires over 3 years of experience in a similar environment. You will work closely with clients to resolve issues and suggest improvements, contributing to the company's award-winning service culture. The position offers strong career growth opportunities and exposure to diverse technologies.

Qualifications

• 3+ years of experience in a Managed Services / MSP environment.
• Strong troubleshooting skills and ability to manage multiple customer environments.
• Hands-on experience supporting small to mid-sized business customers.

Responsibilities

• Provide day-to-day managed services support for SMB customers across multiple environments.
• Monitor, manage, and troubleshoot network, security, server, and cloud-based systems.
• Work directly with customers to resolve issues and provide guidance.

Skills

Networking & Security

Server administration

Cloud applications and services

Troubleshooting skills

Tools

Cisco

Fortinet

Aruba

Job description

Ready to take your career to a company where growth, recognition, and real technical impact go hand in hand?

Join a fast-growing technology and managed services provider trusted by nearly 1,000 organizations to design, secure, and support their critical IT environments. Known for its strong engineering culture and industry recognition, the organization delivers end-to-end solutions across network infrastructure, cloud, security, collaboration, and managed services, helping businesses improve performance, strengthen resilience, and stay ahead of evolving threats. With over 80 certified engineers, 24/7 monitoring capabilities, and a reputation as a top security and managed services partner, the business combines deep technical expertise with a people-first culture that has earned multiple “Best Place to Work” awards and consistent national recognition for excellence and growth.

If you’re looking for a role where your work will make a visible difference, apply now to shape the future of secure IT!

Responsibilities

• Provide day-to-day managed services support for SMB customers across multiple environments
• Monitor, manage, and troubleshoot network, security, server, and cloud-based systems
• Serve as an escalation point for Level 1/2 issues related to infrastructure and applications
• Manage and support firewalls, switches, and wireless networks
• Administer and troubleshoot server environments (Windows Server, virtualization, backups)
• Support and manage cloud applications and services (Microsoft 365, Azure, AWS, or similar)
• Perform routine maintenance, patching, and system updates
• Work directly with customers to resolve issues, provide guidance, and recommend improvements
• Document configurations, incidents, and changes accurately

Required Skills & Experience

• 3+ years of experience in a Managed Services / MSP environment
• Strong experience across:
  • Networking & Security
  • Server administration
  • Cloud applications and services
  • Hands-on experience supporting small to mid-sized business customers
• Working knowledge of networking vendors such as:
  • Cisco
  • Fortinet
  • Aruba
• Solid understanding of:
  • TCP/IP
  • VLANs
  • routing
  • switching
  • firewall fundamentals
• Strong troubleshooting skills and ability to manage multiple customer environments

Nice to Have (Not Required)

• Industry certifications such as:
  • Fortinet NSE
  • Cisco CCNA / CCNP
  • Aruba certifications
  • Microsoft (M365, Azure) or AWS certifications
• Experience with backup, DR, and security best practices
• Previous customer-facing or account ownership experience

Benefits:

• Exposure to a wide variety of customer environments and technologies
• Opportunity to work with the number one Fortinet partner in the U.S.
• Strong career growth within an established MSP
• Ability to build long-term customer relationships and technical ownership

Salary:

• $60,000 - $85,000