Managed Services Engineer

BEYOND IT SUPPORT LLC; Aurora (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Dental insurance

Health insurance

Job summary

BEYOND IT SUPPORT LLC is hiring a Managed Services Engineer in Aurora, Colorado, responsible for designing, implementing, and managing IT solutions in a managed services environment. Key responsibilities include network design, systems administration, cloud services management, and providing technical support. Ideal candidates will possess strong analytical skills, attention to detail, and proficiency in various technologies such as Microsoft Azure, AWS, and Google Cloud. Competitive benefits including health insurance and 401(k) matching are offered.

Qualifications

• Strong analytical skills and attention to detail are essential.
• Proficient in various technologies, especially in cloud services.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Designing and deploying network solutions tailored to client needs.
• Managing server environments with Windows and Linux systems.
• Assisting clients with cloud solutions implementation.

Skills

Analytical skills

Attention to detail

Proficiency in cloud services

Tools

Monitoring tools

Windows Servers

Linux Servers

Microsoft Azure

AWS

Google Cloud

Job description

Benefits

• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Health insurance

The Managed Services Engineer is responsible for designing, implementing, and managing IT solutions for clients in a managed services environment. This role involves troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring optimal system performance. The engineer will collaborate with clients to understand their technical needs, provide support for cloud services and security implementations, and contribute to project documentation. Strong analytical skills, attention to detail, and proficiency in various technologies are essential for success in this role.

Job Responsibilities

• Network Design and Implementation: Designing and deploying robust network solutions tailored to client needs, including LAN, WAN, and VPN configurations.
• Systems Administration: Managing server environments, including installation, configuration, maintenance, and troubleshooting of Windows and Linux servers.
• Cloud Services Management: Assisting clients with the implementation and management of cloud solutions, such as Microsoft Azure, AWS, or Google Cloud.
• Security Administration: Implementing and monitoring security protocols and practices to protect client data, including firewalls, antivirus solutions, and intrusion detection systems.
• Technical Support: Providing Tier 2 and Tier 3 technical support to clients, resolving issues related to hardware, software, and network connectivity.
• Monitoring and Maintenance: Utilizing monitoring tools to maintain system performance and health; performing regular updates and patch management.
• Backup and Disaster Recovery: Designing and implementing data backup and disaster recovery plans to ensure business continuity for clients.
• Documentation and Reporting: Creating and maintaining technical documentation, including network diagrams, system configurations, and support tickets.
• Collaboration with Teams: Working closely with other IT professionals, such as Help Desk Technicians and Project Managers, to ensure seamless service delivery.
• Client Liaison: Engaging with clients to assess their technical requirements, provide training, and recommend improvements to their IT infrastructure.

This role requires a combination of technical expertise, problem-solving skills, and customer service capabilities to effectively support and enhance client IT environments.