Community Manager

Aquent; New York (NY); Remote; USD 110,000 - 120,000; Full time

Job summary

Aquent is seeking a seasoned Community Manager to join our Marketing team in a remote-capable role. You will be the voice of the brand, actively engaging creators and communities, and translating online sentiment into actionable feedback for product and policy teams.

Reporting to the Director of Brand and Communications, you will monitor mentions, de-escalate issues, and collaborate with Communications, Trust & Safety, and Legal to implement escalation playbooks.

Qualifications

• 4+ years in community management, brand reputation, or social strategy.
• Deep experience with Reddit and Discord culture and major platforms.
• Strong written communication and ability to guide executives through crises.

Responsibilities

• Monitor mentions and sentiment across communities and social channels.
• Engage communities with an authentic voice and de-escalate conflicts.
• Synthesize chatter into insights for Product, Design, Policy, and Support teams.
• Oversee community spaces, guidelines, and tooling ahead of launches.

Skills

Community management

Brand reputation

Social strategy

Crisis judgment

Tools

Brandwatch

Sprout Social

Sprinklr

Job description

Location: Remote (Eligible states: CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA)

Compensation: $110,000 – $120,000 base salary (commensurate on location and experience) + comprehensive benefits + bonus

Sponsorship: Not offering visa sponsorship now or in the future; candidates must be legally authorized to work in the United States

Community Manager

Our client—the premier global platform helping creators bring film, games, art, and technology projects to life is seeking an experienced Community Manager to join their Marketing team.

Reporting to the Director of Brand and Communications, this new role serves as the voice of the company and the front line of brand reputation across the broader web. Beyond standard social scheduling, this high-impact role actively engages communities, de-escalates emerging issues, and translates online sentiment into actionable product and policy feedback.

Key Responsibilities

• Reputation & Issue Management: Monitor brand mentions and sentiment across Reddit, Discord, social channels, review sites, and niche forums. Act as an early-warning system for reputational risks, partnering with Comms, Trust & Safety, and Legal to execute escalation playbooks and crisis responses.
• Community Engagement: Represent the company with an authentic, human voice. Engage thoughtfully within Reddit, Discord, and creator forums—correcting misinformation, resolving issues, celebrating creator milestones, and de-escalating conflicts while adhering to platform norms.
• Voice of the Community: Synthesize qualitative chatter and unstructured data into prioritized, evidence-backed insights for Product, Design, Policy, and Support teams to drive business improvements.
• Community Operations & Strategy: Oversee the operation, moderation standards, and tooling for company-owned community spaces. Establish engagement guidelines and advise cross-functional teams ahead of major launches or policy updates.

Qualifications

• Experience: 4+ years in community management, brand reputation, or social strategy, ideally within a marketplace, platform, or consumer tech environment.
• Platform Fluency: Deep, authentic experience navigating Reddit and Discord culture, alongside standard social platforms (X, Instagram, Threads, YouTube, Bluesky) and forum ecosystems.
• Crisis Judgment & Communication: Exceptional written communication with the ability to maintain composure under pressure, quickly discern vocal complaints from genuine crises, and advise executive stakeholders.
• Tooling & Analytics: Hands-on proficiency with social listening and community platforms (e.g., Brandwatch, Sprout Social, Sprinklr) and the ability to turn unstructured text into actionable dashboards and reports.
• Industry Familiarity: Knowledge of the creator economy, crowdfunding dynamics, or maker communities (e.g., tabletop gaming, indie tech, film, design) is a strong plus.

Our client is an equal opportunity employer committed to fostering an inclusive, diverse, and supportive virtual workplace.