Managed Services Engineering Associate - Summer 2027 Internship Program

Heartland Business Systems; Sedalia (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Growth Opportunities

Community Involvement

Personal Development

Work-Life Balance

Recognition and Awards

Job summary

Heartland Business Systems seeks an Intern for its Managed Services team to deliver broad IT support for multiple customers. You will gain experience across desktops, apps, servers, networks, and security while working under a Team Lead.

The role emphasizes learning, collaboration, and professional conduct. Candidates pursuing a two-year tech degree with strong teamwork will thrive in this environment.

Qualifications

• Pursuing a two-year technology degree or equivalent experience.
• Strong prioritization and time-management skills.
• Team player with a professional attitude and respectful demeanor.
• Outcome-focused mindset is required.

Responsibilities

• Join the HBS managed services team providing IT support for multiple customers.
• Learn technologies and platforms as directed by the Team Lead.
• Perform proactive maintenance: switch/firewall/routers upgrades, server patches, workstation patches, firewall rules.
• Assist in remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Collaborate with the customer’s primary field engineer as needed.
• Cross-education/mentoring of other Heartland Interns and staff.

Skills

Team player

Prioritization

Outcome focused

Professional attitude

Respectful demeanor

Education

Two-year technology degree (pursuing)

Job description

Description

The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.

Job Type

Internship

Description

The Managed Services Engineering Associate will function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition, this position provides customer service and shows the day-to-day responsibilities involved in being a successful member within the IT industry.

Roles and Responsibilities / Essential Functions

• Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.


• Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.


• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.


• Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.


• Monitor and analyze customer networks, systems, backups, and security appliances.


• Work with customer’s primary field engineer to perform work on an as needed basis.


• Cross-Education/Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.

Requirements

How to qualify

• Pursuing a two-year degree in a technology-related field or a combination of education and relevant experience.


• Maintain an outcome focused mindset


• Have strong prioritization skills


• Always be a team player


• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

• Performance – HBS is driven to achieve exceptional results in all aspects of our business.


• Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.


• Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.


• Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.


• Excellence – HBS takes great pride in all we do and stride for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)


• Growth Opportunities


• Community Involvement


• Personal Development


• Employee and Family Celebrations


• Green Initiatives


• Personal Time Off


• Work Life Balance


• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.