Managed IT Services Consultant

TekWissen LLC; Monterey Park (CA); On-site; USD 90,000 - 120,000; Part time

Job summary

TekWissen Group is seeking a Managed IT Services Consultant to support the Los Angeles Regional Interoperable Communications System (LA-RICS) environment in Monterey Park, CA. This onsite, 37-month assignment requires hands-on management of a diverse IT stack and strong service delivery to about 30 users.

Responsibilities include help desk support, Microsoft 365 administration, cybersecurity, device management, monitoring, backup and disaster recovery, asset management, and strategic technology

Qualifications

• Must have 3+ years in the last 5 years supporting Microsoft Exchange, Office 365, Microsoft 365, Azure, networking, and cloud platforms.
• Must have strong Windows and Microsoft 365 administration, cybersecurity operations, endpoint management, help desk support, and SharePoint administration.
• Experience supporting hybrid and cloud-based environments.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide comprehensive managed IT services for the LA-RICS environment.
• Serve as the primary IT support resource for ~30 users with help desk support, M365 administration, cybersecurity, device management, system monitoring, and backup/disaster recovery.
• Collaborate with LA-RICS staff, Contract Manager, and LASD IT to maintain secure, reliable systems and meet SLAs.

Skills

Windows administration

Microsoft 365 administration

Cybersecurity operations

Endpoint management

Help Desk support

SharePoint administration

Microsoft Exchange

Azure

System networking

Cloud platforms

Tools

Microsoft 365 Admin Center

Azure Portal

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services

Position: Managed IT Services Consultant

Location: Monterey Park, CA 91754

Duration: 37 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

• The Managed IT Services Consultant is responsible for providing comprehensive managed IT services for the Los Angeles Regional Interoperable Communications System (LA-RICS) environment.
• This role serves as the primary IT support resource for approximately 30 users and is responsible for help desk support, Microsoft 365 administration, cybersecurity, device management, system monitoring, backup and disaster recovery, IT asset management, and strategic technology consulting.
• The Consultant will work closely with LA-RICS staff, the Authority's Contract Manager, and Los Angeles County Sheriff's Department (LASD) IT personnel to maintain a secure, reliable, and efficient technology environment while ensuring compliance with established Service Level Agreements (SLAs).

Required Qualifications:

• Minimum three (3) years of experience within the last five (5) years supporting:
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft 365
  • Microsoft Azure
  • System networking
  • Cloud platforms
• Strong experience with:
  • Windows administration
  • Microsoft 365 administration
  • Cybersecurity operations
  • Endpoint management
  • Help Desk support
  • SharePoint administration
• Experience supporting hybrid and cloud-based environments.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Preferred Certifications:

• CompTIA Network+ (required or equivalent certification)
• Microsoft Certified Administrator certifications
• Microsoft Security certifications
• CompTIA Security+
• Azure Administrator Associate

Security Requirements:

• Must successfully pass a background investigation and security review prior to assignment.
• Must maintain strict confidentiality of all Authority and organizational information.
• Must adhere to cybersecurity best practices and all applicable security policies.

Key Competencies:

• Customer Service Excellence
• Technical Troubleshooting
• Microsoft 365 Administration
• Cybersecurity Operations
• Systems Administration
• Communication and Collaboration
• Documentation and Reporting
• Problem Solving
• Vendor Coordination
• Strategic Technology Planning

TekWissen Group is an equal opportunity employer supporting workforce diversity.