Consultant

Worldwide TechServices; Fairfax (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

A technology services provider is seeking a Consultant Client Services in Fairfax, Virginia. This is a client-facing position responsible for providing technical expertise and fostering relationships with clients. The role includes on-site support, analyzing network capabilities, and consulting to improve system efficiency. Candidates should have a Bachelor's degree and over 5 years of relevant experience, along with strong customer service and problem-solving skills. Certifications in relevant technologies are a plus.

Qualifications

• More than 5 years of equivalent experience required.
• Experience in Managed Services Sector is a plus.
• Microsoft, Cisco, or VMware certifications preferred.

Responsibilities

• Provide dedicated on-site support for a client’s network.
• Analyze hardware, software, and network capabilities.
• Consult with systems and users to gather requirements.
• Assist with troubleshooting of servers and network systems.

Skills

Customer service

Problem-solving

Analytical skills

Communication

Relationship building

Education

Bachelor’s degree in related field

Tools

Microsoft Azure

Cisco

VMware

Microsoft Office 365

Active Directory

Job description

Overview

American Technology Services, Inc. (ATS) is a Managed Services Provider (MSP) looking for a talented engineer that likes interacting with people. This is a service‑based company, and this is a client‑facing position. The Consultant Client Services position is responsible for fostering meaningful relationships alongside delivering technical expertise to our clients. This position not only addresses technical challenges but also provides strategic advisement for the clients’ business objectives to ensure a progressive partnership.

Primary Technologies We Use

• Microsoft Azure and other cloud IaaS solutions
• Routers & routing protocols, specifically Cisco / Meraki
• Firewalls and security concepts, including IPsec VPNs and remote access VPNs
• VMware and other virtualization applications with shared storage (iSCSI)
• Microsoft Office 365, Microsoft Exchange, Azure and Linux
• Dell and HP Workstation/Server Hardware

Education and Experience

• Bachelor’s degree in a related field with more than 5 years equivalent experience
• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
• Microsoft, Cisco, VMware or other technical certifications always a plus
• Experience in the Managed Services Sector is a plus

Skills

• Proven customer service and problem‑solving skills, working directly with clients
• Proficient analytical skills with good verbal/written communication
• Ability to identify and document IT needs and/or vulnerabilities based upon best practices
• Service‑oriented with the ability to build solid relationships and become a trusted advisor to clients
• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
• Assist end‑users through new set‑up instructions/procedures

Essential Duties and Responsibilities

• Provide dedicated on‑site support for a client’s network & infrastructure
• Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client
• Consult with systems and users to gather information about needs and requirements to improve the system’s efficiency and provide innovative solutions to their requests
• Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
• Work individually and in team environments both internally and with clients
• Assist with the troubleshooting and analysis of servers and network systems
• Manage competing priorities effectively across multiple customers, ensuring on‑time completion of action items
• Creating and maintaining client environment documentation
• Familiar with backup solutions
• Highly proficient in communicating with end‑users
• Occasional after‑hours dispatch may be required

Physical Requirements

• Ability to travel to client site daily
• Sitting for extended periods of time
• Must be able to move around in an industrial manufacturing location
• Dexterity of hands and fingers to operate and handle computers and components

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.