Male Spa Attendant

OneSpaWorld LLC; Murphy (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated spa attendants to provide exceptional customer service and maintain a serene environment for guests. In this role, you will ensure the spa is clean, organized, and well-stocked, contributing to a luxurious experience. Your ability to empathize with clients and solve problems creatively will be key to enhancing guest satisfaction and driving sales. If you have a passion for wellness and a commitment to excellence, this opportunity at Mandara Spa promises a rewarding experience in a dynamic and supportive team environment.

Qualifications

• Exemplary client care and attention to detail are essential.
• Ability to empathize with clients and manage multiple projects.

Responsibilities

• Maintain a clean and sterilized spa environment.
• Check in guests and ensure all supplies are stocked.
• Communicate effectively with service providers and guests.

Skills

Customer Service

Attention to Detail

Communication Skills

Sales Motivation

Problem Solving

Organizational Skills

Flexibility

Job description

The Mandara Spa at The Harrah's Cherokee Valley River Casino & Resort will be opening on March 17, 2025.

Company Overview | Mandara Spa

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division. Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES | MALE LOCKER ROOM & LOUNGE:

• Responsible for maintaining a clean, sterilized spa environment.
• Maintain the stockroom and clean and organize back of house.
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service.
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required.
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned.
• Conduct minor repairs such as changing light bulbs and complete a maintenance request as issues arise.
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper products, and buffet in the lounge.
• Check-in spa deliveries and compare deliveries received with packing slip.

Spa Operations:

• Communicate effectively with all service providers, guests, managers and fellow employees.
• Proactively and creatively solve problems as they are identified while the guest is still in the spa.
• Be aware of all targets and incentives.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exemplary client care, guest service and attention to detail.
• Ability to empathize with clients.
• Sales motivated with a “can-do” attitude and good communication and organizational skills.
• Responsible and dependable.
• Tactful, mature and able to get along with diverse personalities.
• Ability to manage multiple projects simultaneously.
• Willingness to update product and service knowledge by participating in ongoing training sessions.
• Effective communicator.
• Able to handle a flexible schedule and work cooperatively.

WORKING CONDITIONS:

Spa and normal retail environment with minimal exposure to dust, noise, etc. May be required to work overtime, evenings and weekends. Must be able to work with minimal supervision.