Maker Studio Assistant (Library Assistant II)

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 24,000 - 34,000; Part time

Job summary

The City of Norfolk's Department of Libraries is seeking a Library Assistant II to support services in the Randi Marston Peterson Maker Studio at the Pretlow Anchor Branch. This part-time position (20 hours weekly, evenings and weekends) offers customer service at the public desk, circulation duties, maker-studio assistance, program support, and outreach, with a wage of $21.01 per hour.

The role requires one year of library or related customer service experience, basic computer skills, and a

Qualifications

• One year of library or related customer service experience.
• Demonstrated level of competency with regard to computer use.
• Valid driver’s license.

Responsibilities

• Front line customer service at the public desk located in the Maker Studio; assisting patrons with library inquiries concerning library and community services related to the Maker Studio.
• Provides customer service in building as relates to all customer needs and inquiries, directing patrons to a supervisor when needed.
• Understands verbal and written instructions and is able to communicate information and directions to patrons effectively via phone or in person.
• Assists patrons with Maker Studio equipment and all essential library needs as well
• Provides resource retrieval and assistance for patrons as well as recommending materials based on patron needs.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Assists with events by setting up displays and researching and preparing information about authors.
• Performs other assigned duties as required and requested by supervisors.

Skills

Frontline customer service

Patron assistance

Maker Studio equipment

Program support

Outreach

Education

High school diploma or equivalent

Tools

Library management system

Job description

The City of Norfolk's Department of Libraries is currently seeking a Library Assistant II working to support the services and programs provided in the Randi Marston Peterson Maker Studio located within the Pretlow Anchor Branch Library.

Departmental Hiring Salary Range: $21.01 Hourly

• Front line customer service at the public desk located in the Maker Studio; assisting patrons with library inquiries concerning library and community services related to the Randi Marston Peterson Maker Studio
• Provides customer service in building as relates to all customer needs and inquiries, directing patrons to a supervisor when needed.
• Understands verbal and written instructions and is able to communicate information and directions to patrons effectively via phone or in person.
• Assists patrons with Maker Studio equipment and all essential library needs as well
• Provides resource retrieval and assistance for patrons as well as recommending materials based on patron needs.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Assists with events by setting up displays and researching and preparing information about authors.
• Performs other assigned duties as required and requested by supervisors.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work.

Demonstrated level of competency with regard to computer use is required.

Valid driver’s license

Work Hours: 20 hours work week - Evenings and Weekends