Maitre D. & Front-of-House Leader for VIP Guests

THE RANCH Restaurant & Saloon, Inc.; Anaheim (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

THE RANCH Restaurant & Saloon in Anaheim seeks a passionate Maitre'D to lead front-of-house operations with warmth and precision. You’ll manage reservations, greet guests by name and coach staff to deliver Excessive Hospitality while maintaining pristine service standards.

Ideal candidates have 4+ years in high-end dining, outstanding communication, and the poise to handle VIP guests. This full-time role offers an opportunity to shape a renowned dining experience in a Michelin-listed setting.

Qualifications

• 4+ years in a high-end, fast-paced restaurant environment.
• Excellent communication and customer service skills, both verbal and written.

Responsibilities

• Make, adjust, and cancel guest reservations.
• Answering calls before open hours to handle guest reservations and inquiries.
• Greet all guests with a warm smile and welcoming posture.
• Drive the culture of Excessive Hospitality among staff and ensure pristine setup.
• Foster creativity in planning for special touches for guests and VIPs.
• Act as liaison to VIPs and out-of-town guests as their point-of-contact.
• Answer questions regarding food, drinks, and specials.
• Inspire and educate front-of-house staff on delivering high-quality service.
• Handle customer complaints or disputes and maintain smooth guest flow.
• Manage floorplan to ensure efficient service for each seating.

Skills

Hospitality leadership

Reservations management

Customer service

Staff coaching

VIP guest handling

Job description

THE RANCH Restaurant & Saloon in Anaheim seeks a passionate Maitre'D to lead front-of-house operations with warmth and precision. You’ll manage reservations, greet guests by name and coach staff to deliver Excessive Hospitality while maintaining pristine service standards.

Ideal candidates have 4+ years in high-end dining, outstanding communication, and the poise to handle VIP guests. This full-time role offers an opportunity to shape a renowned dining experience in a Michelin-listed setting.