Maitre D' | Front of House Leader

Ranchinc; Anaheim (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

THE RANCH Restaurant in Anaheim is seeking a passionate Maitre'D to lead front-of-house operations and ensure a welcoming guest experience. You will manage reservations, greet guests, and train staff to deliver Exceptional hospitality and consistent service in a fast-paced environment.

Responsibilities include handling VIPs and special occasions, coordinating seating, answering questions about food and beverages, and maintaining cleanliness and order on the floor.

Qualifications

• 4+ years' experience in a high-end, fast-paced restaurant environment.
• Adaptive organizational skills and the ability to change plans to meet new circumstances.
• Excellent communication and customer service skills, verbal and written.

Responsibilities

• Make, adjust, and cancel guest reservations.
• Answering calls before open hours to handle guest reservations and inquiries.
• Greet all guests with a warm, welcoming posture and educate staff on welcoming guests.
• Drive the culture of Excessive Hospitality across the restaurant staff.
• Foster creativity in special touches for guests and VIPs.
• Act as liaison to VIPs and out-of-town guests as their point-of-contact.
• Answer questions regarding food, drinks, and specials.
• Inspire and educate front-of-house staff on high-quality service.
• Cover basics: cleanliness, timeliness, and consistency.
• Be the first line of communication at the front to handle complaints or disputes.
• Manage floorplan to ensure efficient service for each seating.

Skills

Reservations management

VIP liaison

Customer service

Team leadership

Communication

Job description

THE RANCH Restaurant in Anaheim is seeking a passionate Maitre'D to lead front-of-house operations and ensure a welcoming guest experience. You will manage reservations, greet guests, and train staff to deliver Exceptional hospitality and consistent service in a fast-paced environment.

Responsibilities include handling VIPs and special occasions, coordinating seating, answering questions about food and beverages, and maintaining cleanliness and order on the floor.