Maitre'D

Mission Inn; Riverside (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Mission Inn Hotel & Spa seeks a Maitre'D responsible for overall restaurant performance, ensuring exceptional guest service and staff management. This role involves direct communication with guests and maintaining high standards of appearance and cleanliness, all while overseeing restaurant operations and staff performance.

Benefits

Paid vacation time

Medical/dental/vision insurance

401(k) Plan

Qualifications

• Experience in hospitality management or similar role.
• Strong communication skills with guests and staff.
• Ability to maintain high service standards.

Responsibilities

• Oversee restaurant operations and guest interactions.
• Ensure staff adherence to service standards.
• Manage reservations and table assignments.

Skills

Guest service

Staff performance

Hospitality

Communication

Tools

POS system

Open Table

Job description

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Job Overview:

Maitre'D is responsible for the overall performance of the entire restaurant to include guest service, staff performance and labor controls. This role oversees the overall duties of the staff and assures that the execution of these duties reflects the highest standards possible. The Maitre'D must communicate with guests on a consistent basis to gain feedback about their experience and to cater to their needs, whatever they may be. They set the tone for the total guest experience from arrival to that tire. They ensure, at all times, a high standard of appearance, hospitality and the service of all personnel, as well as the cleanliness and appearance of the facility. The Maitre'D must complete all duties, including knowledge of POS system all revenues incurred in the restaurant.

• Enforces plans room set-up based upon anticipated guest counts and client needs.
• Ensure scheduled personnel according to expected revenues and guest counts, and maintains all changes to that schedule.
• Completes all budget variance reports on time and in proper format.
• Reviews all budgeted line items in the restaurant.
• Manages Host Stand to take reservations and checks table reservation schedules to staff accordingly.
• Greets every guest and maintains communication with every guest when appropriate.
• Carefully supervises to help assure proper service and sets an example when restaurant staff is in need of assistance.
• Inspects restaurant associates to ensure that they are in proper and clean uniforms at all times and that their personal appearance adheres to Company standards.
• In charge of printing and examining menus on a daily basis to ensure quality and accuracy and assuring that all changes are made to the POS system for daily and special holiday menus.
• Maintains changes and everyday use of “Open Table”, our online reservation system regarding hours of operation, holiday and special events, closures, etc.
• Conveys all changes in hours of operation, holiday and special events, closures, etc to appropriate staff.
• Inquires Staffing needs to Managers for special events or holidays.
• Provides appropriate reports concerning employee hours, schedules.
• Ensures all associates are provided with legally required meal and rest periods during their shifts. This includes, but is not limited to, creating and enforcing a coverage schedule for associates during their breaks.
• Receives and handles complaints concerning food, beverages and service, whether it is an immediate problem or a situation regarding a follow-up complaint.
• Serves as liaison between the restaurant and kitchen staff.
• Assures that all side work is accomplished and cleaning of all equipment and storage areas is completed according to schedule.
• Directs pre-shift meetings with restaurant personnel, replaying information, training and policy changes.
• Assures the correct appearance, cleanliness and proper set-up of the restaurant.
• Checks the maintenance of all equipment in the restaurant and reports deficiencies.
• Assists with Special Facility Events.
• Incorporates safe work practices in job performance.
• Consistently displays positive attitude and willingness to work as part of a team.
• Maintains flexibility to take on new and different tasks.
  
  

Job Description

Job Overview:

Maitre'D is responsible for the overall performance of the entire restaurant to include guest service, staff performance and labor controls. This role oversees the overall duties of the staff and assures that the execution of these duties reflects the highest standards possible. The Maitre'D must communicate with guests on a consistent basis to gain feedback about their experience and to cater to their needs, whatever they may be. They set the tone for the total guest experience from arrival to that tire. They ensure, at all times, a high standard of appearance, hospitality and the service of all personnel, as well as the cleanliness and appearance of the facility. The Maitre'D must complete all duties, including knowledge of POS system all revenues incurred in the restaurant.

Essential Duties & Responsibilities:

• Enforces plans room set-up based upon anticipated guest counts and client needs.
• Ensure scheduled personnel according to expected revenues and guest counts, and maintains all changes to that schedule.
• Completes all budget variance reports on time and in proper format.
• Reviews all budgeted line items in the restaurant.
• Manages Host Stand to take reservations and checks table reservation schedules to staff accordingly.
• Greets every guest and maintains communication with every guest when appropriate.
• Carefully supervises to help assure proper service and sets an example when restaurant staff is in need of assistance.
• Inspects restaurant associates to ensure that they are in proper and clean uniforms at all times and that their personal appearance adheres to Company standards.
• In charge of printing and examining menus on a daily basis to ensure quality and accuracy and assuring that all changes are made to the POS system for daily and special holiday menus.
• Maintains changes and everyday use of “Open Table”, our online reservation system regarding hours of operation, holiday and special events, closures, etc.
• Conveys all changes in hours of operation, holiday and special events, closures, etc to appropriate staff.
• Inquires Staffing needs to Managers for special events or holidays.
• Provides appropriate reports concerning employee hours, schedules.
• Ensures all associates are provided with legally required meal and rest periods during their shifts. This includes, but is not limited to, creating and enforcing a coverage schedule for associates during their breaks.
• Receives and handles complaints concerning food, beverages and service, whether it is an immediate problem or a situation regarding a follow-up complaint.
• Serves as liaison between the restaurant and kitchen staff.
• Assures that all side work is accomplished and cleaning of all equipment and storage areas is completed according to schedule.
• Directs pre-shift meetings with restaurant personnel, replaying information, training and policy changes.
• Assures the correct appearance, cleanliness and proper set-up of the restaurant.
• Checks the maintenance of all equipment in the restaurant and reports deficiencies.
• Assists with Special Facility Events.
• Incorporates safe work practices in job performance.
• Consistently displays positive attitude and willingness to work as part of a team.
• Attends staff meetings.
• Maintains flexibility to take on new and different tasks.
  
  

Company Description

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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