Maitre D

Altamarea; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

A leading restaurant in New York City, Ai Fiori, part of Altamarea Group, seeks an experienced Maitre D to enhance guest experiences. This role demands a passion for hospitality, with responsibilities including team training, maintaining service standards, and ensuring a premier dining experience for patrons.

Benefits

Comprehensive Medical, Dental, and Vision Benefits

Paid Time Off

Career Development Opportunities

Employee Dining Discount

401(k) Plan

Qualifications

• Strong background in fine dining and guest relations.
• Proven ability to train and motivate staff.
• Experience with Michelin-level service standards.

Responsibilities

• Oversee Front of House team to ensure guest satisfaction.
• Train and develop restaurant staff, focusing on service excellence.
• Organize and manage shifts while maintaining exceptional service standards.

Skills

Leadership

Customer Service

Communication

Education

Fine Dining Experience

Luxury Hotel Management Experience

Tools

Reservation Management

POS Systems

Job description

ABOUT US:

Ai Fiori, meaning 'among the flowers' in Italian, is an award winning gem within the renowned Altamarea Group, offering a sophisticated take on the flavors of the Italian and French Riviera. Located in the heart of Midtown Manhattan, Ai Fiori is celebrated for its elegant ambiance, impeccable service, and an innovative menu that highlights the finest seasonal ingredients, housemade pastas, and expertly prepared seafood and meats.

With an award-winning wine program and an extensive cocktail selection, Ai Fiori delivers a world-class dining experience that has earned critical acclaim and a loyal following. Whether hosting a special occasion, entertaining clients, or enjoying a refined evening out, guests can expect warm hospitality and the artistry of chef-driven cuisine that embodies both tradition and innovation.

WHO WE'RE LOOKING FOR
We are seeking adedicated and experiencedMaitre Dto join our team! As the Maitre D, you will oversee the Front of house team, ensuring guest satisfaction. You will havea passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional and luxurious dining experience to our guests. The ideal candidate will have a strong background in food & beverage.

Responsibilities Include

• Train, develop, and motivate all staff, with a special emphasis on the Front Door team.
• Organize, supervise and execute shifts during breakfast and lunch, including overseeing scheduling.
• Deliver superior service and optimize client dining experience on a daily, consistent basis.
• Ensure exceptional service standards are upheld during breakfast, lunch and dinner shifts.
• Coordinate daily team briefings on menu changes, service standards, and team acknowledgements.
• Monitor cleanliness and set-up within the restaurant.
• Perform other duties as assigned by management.

Essential Duties

• Adept with all restaurant technology (reservation management, POS, purchasing, labor-management)
• Candidates should demonstrate creativity and a commitment to brand success
• Demonstrate an emphasis on driving business while improving quality and guest retention.
• Performing high level of customer/guest service and guest interaction by exhibiting a friendly personality and engaging guests consistently.
• Ensure compliance with health and safety regulations in the dining area.
• Assist with administrative duties such as inventory, scheduling and purchasing.

Qualifications

• Effective, respectful, and clear communication skills to staff members, management and guests.
• Strong background in fine dining (ideally Michelin-level service), experience as a Maitre’d, and/or knowledge of luxury service standards
• Must have fine dining experience and/or luxury hotel management experience. Michelin Star experience is a plus.
• Must be capable, trustworthy, have integrity, and have experience deescalating.
• Ability to train, motivate and support restaurant staff.
• Flexible Schedule including weekends, nights, and evenings.

What We Offer

At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:

• Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
• Paid Time Off (progressive with tenure)
• Career Development and Growth Opportunities
• Employee Dining Discount at All Altamarea Group Restaurants
• 401(k) Plan (one year from date of hire)

Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.