Maitre D

Messinas; New Orleans (LA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid position

Job summary

Messina's in New Orleans is seeking a friendly Maître d' to lead the front-of-house experience. You will greet guests, manage reservations, coordinate with servers and kitchen, and ensure smooth seating and service timing throughout each dining visit.

You'll train new hosts, handle guest inquiries with excellent phone etiquette, and uphold cleanliness and safety standards to create a warm, memorable atmosphere. Evening and weekend availability required.

Qualifications

• Proven experience as a host/hostess or in food service.
• Strong customer service and hospitality mindset.
• Familiarity with Aloha POS or Micros POS.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Greet guests warmly upon arrival and set a professional first impression.
• Manage reservations using POS systems to ensure smooth seating flow.
• Coordinate with servers and kitchen staff to optimize table assignments and service timing.
• Maintain knowledge of menu offerings, specials, and restaurant policies to assist guests.
• Address guest inquiries promptly via phone or in person, with excellent etiquette.
• Handle guest concerns or complaints with professionalism and swift resolution.
• Oversee guest relations throughout dining experience, ensuring comfort and attentiveness.
• Assist in training new hosts/hostesses on procedures, POS systems and customer service standards.
• Support the team during busy periods by stepping into serving or hosting roles.
• Uphold cleanliness, organization, and safety standards front-of-house.

Skills

Guest service

POS systems

Communication

Team coordination

Multitasking under pressure

Tools

Aloha POS

Micros POS

Job description

Maitre d' - Messina'sJob OverviewJoin our dynamic team as a Maître d' at Messina's, where you will be the welcoming face and guiding force behind an exceptional dining experience. In this lively role, you will oversee guest seating, coordinate with the service staff, and ensure every guest feels valued from arrival to departure. Your energetic presence and excellent communication skills will set the tone for a memorable visit, fostering a warm, hospitable atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to lead with enthusiasm and elevate our restaurant’s reputation for outstanding guest service.ResponsibilitiesGreet guests warmly upon arrival, providing a friendly and professional first impression.Manage reservations efficiently using POS systems such as Aloha POS or Micros POS, ensuring smooth seating flow.Coordinate with servers and kitchen staff to optimize table assignments and service timing.Maintain a thorough knowledge of menu offerings, specials, and restaurant policies to assist guests effectively.Address guest inquiries promptly via phone or in person, demonstrating excellent phone etiquette and communication skills.Handle guest concerns or complaints with professionalism, aiming for swift resolution and guest satisfaction.Oversee guest relations throughout their dining experience, ensuring comfort and attentiveness at all times.Assist in training new hosts/hostesses on restaurant procedures, POS systems, and customer service standards.Support the team during busy periods by stepping into serving or hosting roles as needed to maintain seamless operations.Uphold cleanliness, organization, and safety standards in the front-of-house area to create an inviting environment.RequirementsProven experience as a host/host or in food service roles within a restaurant setting.Strong customer service skills with a passion for hospitality and guest satisfaction.Excellent communication abilities, including clear speaking skills and attentive listening.Familiarity with POS systems such as Aloha POS or Micros POS; hotel or hospitality experience is a plus.Knowledge of restaurant operations, guest services, and serving protocols.Ability to manage multiple tasks efficiently while maintaining a positive attitude under pressure.Professional phone etiquette and the ability to handle guest inquiries courteously over the phone.Previous experience in guest relations or hotel environments is advantageous but not mandatory.Availability to work flexible hours including evenings, weekends, and holidays as needed. Embark on a rewarding journey where your energy fuels memorable dining experiences! We are committed to paying all team members fairly for their vital contributions—join us to lead with enthusiasm in a vibrant hospitality environment!