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The Plant and IT Support Maintenance Technician provides technical support to maintain our computer systems and ensure optimal performance so that end users can maintain high productivity.
The Technician performs desktop/laptop maintenance, repairs, and basic troubleshooting. They also advance technological innovations while maintaining equipment including the network and phone system.
Additionally, this position will also assist routine maintenance of the facility, including, but not limited to: routine equipment inspections, tracking repairs for various equipment, etc. This position may be asked to assist in general labor, such as painting and basic repairs.
Schedule: Monday - Friday 8:30 AM - 5:00 PM; Must be available for on-call; weekend, day, and night shifts as needed
Shift details: Full-time 40 hours per week
Who are we: Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Special Needs, and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.
We are conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.
Essential Duties:
- Electrical, plumbing, carpentry, sheetrock, and painting
- Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls, and building exteriors
- Schedule and complete preventative maintenance programs
- Complete grounds work such as grounds pick-up, sweeping, and light landscaping
- Observe the condition of property in general and report any unusual circumstances
- Make regular inspections of grounds, buildings, plumbing, electrical fixtures, and major equipment, as directed
- Be familiar with the location of power, water, and gas turnoff valves, fire extinguishers, and fire hydrants on the property
- Clean up thoroughly after performing work
- Notify Maintenance Manager and/or leadership of supplies needed to complete requests
- Follow company procedures regarding safety and emergencies
- Attend employee meetings and training as requested
- Repair and maintain HVAC equipment
- Perform general repairs and maintenance, including facility cleaning
- Participate in drills, maintenance, and response to alarms and emergency codes
- Comply with facility safety and infection control protocols
- Participate in activities that promote professional growth and development
- Uphold the organization's ethics and customer service standards
Requirements:
- Education and/or Licensure: High School degree (or equivalent) preferred. Must have a valid driver's license. Associates or Bachelor's degree in Information Technology or Computer Science preferred.
- Experience: General experience with plumbing and air conditioning repairs, preferably in a commercial environment. 1+ years in IT support. Experience in healthcare settings is a plus.
- Additional Requirements: Must be available for on-call, weekend, day, and night shifts as assigned.
Knowledge, Skills, and Abilities:
- Ability to concentrate amidst distractions such as noise and foot traffic
- Ability to meet deadlines and be flexible with work hours to meet organizational needs
- Ability to work closely with patients and staff in a caring manner, maintaining self-control in volatile situations
- Knowledge of safety procedures
- Ability to maintain confidentiality of information
Physical Requirements/Environmental Conditions:
- Ability to perform physical tasks such as stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, and grasping
- Ability to perceive attributes of objects by touch and to hear detailed sounds
- Ability to exert up to 100 pounds of force occasionally
- Work mainly indoors, with occasional temperature variations
Benefits:
- Competitive Compensation
- 401K
- Medical, Dental, Vision, and Prescription Plans
- Paid Time Off
- Tuition Reimbursement
- Employee Assistance Program
- Pet Insurance
- Basic AD&D and Life Insurance
- Disability Insurance
- Health and Dependent Savings Accounts
Seniority level
Employment type
Job function
Industries
- Technology, Information, and Internet