Part- Time Leasing Consultant

University Partners; Athens (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A higher education organization located in Athens, GA, is seeking a Leasing Consultant to engage with prospective residents and manage leasing operations. The ideal candidate will possess strong customer service and sales skills, being instrumental in fulfilling occupancy goals and maintaining resident relations. Responsibilities include conducting lease paperwork, performing outside marketing, and ensuring that the leasing office operates smoothly. A degree is preferred, along with knowledge of Microsoft Office and Entrata.

Qualifications

• Professional and enthusiastic demeanor from customer service experience.
• Excellent customer service and negotiation skills.
• Able to effectively communicate benefits to prospective residents.

Responsibilities

• Provide excellent service to all residents, prospects, and visitors.
• Conduct outside marketing under the direction of management.
• Complete lease paperwork and ensure apartments are ready for move-in.

Skills

Customer service

Sales skills

Negotiation skills

Communication skills

Organizational skills

Education

Bachelor’s Degree preferred

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Entrata

Job description

Job Purpose

Each LeasingConsultanthas primary marketing responsibility as it pertains tointerfacingwith prospective residentsatthe community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.

Primary Duties & Responsibilities

Will always include those specifically assigned by the immediate supervisor.

• Provideexcellent service to all residents, prospects,and visitors to the community.

• Effectively lease apartmentsin accordance withoccupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in, including a final inspection.

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities

Daily/Weekly

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals: complete renewal effort tasks as necessary.

Monthly/On-Going

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:

• Enter gate codes, distribute parking decals.

• Obtain utility hook-up verification from resident (or no mail key).

• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).

• Confirm Resident Contact Information & Demographics in Entrata

Qualifications

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.

• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.

• Excellent customer service, sales, and negotiation skills.

• Good communication and listening skills.

• Able to speak effectively before groups of customers or employees of organization.

• Able to read and understand lease documents.

• Able to be an effective team player and interact well with others.

• Organized and detail oriented.

• Patient, even-tempered and works well under pressure.

• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.

• Able to write routine reports and correspondence.

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Effective time management skills.

• Able to maintain confidentiality.

• Able to follow directions from a supervisor.

• Able to understand and follow posted work rules and procedures.

• Able to accept constructive criticism.

• Able to work weekends or overtime as job requires.

Education and Experience Requirements

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other and/or Preferred Education/Experience

• Knowledgeable in Microsoft Word and Excel.

• Knowledge in Entrata preferred.

Certificates, Licenses, Registrations

• None

Job Performance and Success Factor Requirements

Cooperation, Influence, Teamwork & Business Relationships – 25%

□ Collaboration & Teamwork – 20%

□ Cooperation – 20%

□ Customer Service – 20%

□ Influence – 20%

□ Internal/External Relationships – 20%

Decision Making/Initiative – 25%

□ Analytical & Problem Solving – 16.67%

□ Decisive – 16.67%

□ Practical Judgment – 16.67%

□ Action-Oriented – 16.67%

□ Confidence & Risk Taking – 16.67%

□ Effort & Self Development – 16.67%

Job Knowledge and/or Job Specific Skills – 25%

□ Job Knowledge – 16.67%

□ Multi-Tasking – 16.67%

□ Reporting – 16.67%

□ Work Quality– 16.67%

□ Work Quantity – 16.67%

□ Creativity & Productivity – 16.67%

Professional/Technical/Communication Skills – 25%

□ Ethics & Values – 14.29%

□ Integrity – 14.29%

□ Perseverance & Determination – 14.29%

□ Reliability & Punctuality – 14.29%

□ Time Management – 14.29%

□ Approachability & Composure – 14.29%

□ Verbal & Written Communication – 14.29%

Working Environment and Physical Demands

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

XOffice environment XOutdoors environment

_ Mechanical facility XChanging weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_Electrical current _Loud machine/Equipment noise

_Above ground level _Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

Sitting

Standing

Climb or balance

Lifting under 10 lbs.

Lifting over 10 lbs.

Reach with hands & arms

Stoop, kneel, crouch or crawl

Talk or hear X

Travel Outside the area

Supervisory Responsibility

Does this job have supervisory responsibilities?No