Maintenance Technician - Lead

KETTLER; Charlotte (NC); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental & Vision Insurance

Life Insurance

Prescription coverage

401(k) retirement plan with company 8%

Job summary

KETTLER currently seeks a Lead Maintenance Technician for Hawkins Press in Charlotte, NC. This role reports to the Maintenance Manager and covers general maintenance, repairs in apartments and buildings, and ensuring curb appeal and quality of homes.

On-call rotation with the service team is required. Ideal candidates have 3+ years of apartment maintenance experience, universal EPA/CFC certification, and strong HVAC, electrical, and plumbing repair skills.

Qualifications

• 3+ years of apartment maintenance experience.
• Universal EPA/CFC Certification.
• Mastery of appliance, electrical and plumbing repair.
• Strong understanding of HVAC repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Excellent English communication skills, both verbal and written.
• Must be available for after-hours on-call maintenance (nights/weekends).
• Personal/reliable transportation to respond to emergencies.
• Must carry a cell phone and be able to use a computer.
• Ability to walk, lift 60 lbs., climb ladders, and perform physical tasks.

Responsibilities

• Participating in all maintenance projects.
• Performing general repair of property grounds, apartments, and building exteriors.
• Supporting the Maintenance Manager with budgets and other administrative tasks.
• Covering shared on-call rotation with Service Team (weekly rotation for 24/7 emergency calls/service requests).
• Responding to resident requests for maintenance and service within HVAC, electrical, plumbing and appliance repair; escalate as needed.
• Preventive maintenance repair on all systems at the property.
• Complete the make-ready process to prepare vacant units for leasing and new move-ins.
• Demonstrate customer service by treating residents with respect and resolving concerns efficiently.
• Other duties as assigned.

Skills

HVAC repair

Electrical repair

Plumbing repair

Customer service

On-call rotation

General maintenance

Education

EPA/CFC Certification

Job description

KETTLER currently has an opening for a Lead Maintenance Technician at Hawkins Press, located in Charlotte, NC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you.

The Lead Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, maintaining curb appeal and quality of apartment homes, and responding to service request of residents.

Compensation: $26 - $27/hour

Bonus: Yes

Benefits Package

• Paid Time Off
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

Responsibilities

• Participating in all maintenance projects.
• Performing general repair of property grounds, apartments, and building exteriors.
• Supporting the Maintenance Manager with budgets and other administrative tasks.
• Covering shared on-call rotation with Service Team (weekly rotation for 24/7 emergency calls/service requests)
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Preventive maintenance repair on all systems at the property.
• Completing the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications

• 3+ years of apartment maintenance experience.
• Universal EPA/CFC Certification.
• Mastery of appliance, electrical and plumbing repair.
• Strong understanding of HVAC repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Excellent English communication skills, both verbal and written.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on‑call emergencies as they occur.
• Must carry a cell phone as required for on‑call maintenance.
• Ability to use a computer.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.