Maintenance Technician II

2232 Service Experts, LLC Air Engineers; West Palm Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an HVAC Technician to perform precision tune-ups and routine maintenance on heating, air conditioning, ventilation, and refrigeration equipment in West Palm Beach, under general supervision. You will communicate with customers, resolve issues, promote products and services, and support field operations to maintain high customer satisfaction.

Required are a High School Diploma/GED, EPA and safety certifications, and 2+ years of HVAC

Qualifications

• High school diploma or GED; additional training in HVAC preferred.
• EPA and safety certifications required.
• Basic knowledge of HVAC fundamentals and ability to troubleshoot and read wiring diagrams.

Responsibilities

• Work under general supervision to perform maintenance calls.
• Perform routine precision tune-ups and maintenance on HVAC equipment and accessories.
• Inspect and perform limited diagnostics to prevent breakdowns or callbacks.
• Deliver and remove parts and equipment needed for service work.
• Assist the Service Technician in servicing HVAC equipment.

Skills

HVAC knowledge

Mechanical aptitude

Reading wiring diagrams

Communication skills

Time management

Valid driver’s license

Education

High School Diploma/GED

Tools

HVAC tools

Ladders & safety gear

Job description

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Work under general supervision to perform maintenance calls.
• Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspect and perform limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Assist the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Using hand‑held device records all required information on customer call. Complete all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collect payment from customers.
• Communicate with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promote products and services to the customer. Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensure company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and process, ensure that the company vehicle is properly stocked.
• Perform similar/other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Report any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company program(s) procedure(s).
• Operate devices or equipment as prescribed by company program(s) or procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Do not perform acts that may endanger safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirement.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various service projects.
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb ladders with 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds.
• Minimum Experience: 2+ Years.
• Minimum Education: High School Diploma/GED.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.