Service Technician I

2240 Service Experts Heating & AC LLC; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

2240 Service Experts Heating & AC LLC is seeking a skilled HVAC Service Technician to diagnose, service, and maintain residential and light commercial HVAC equipment. You will interact with customers, answer questions, and ensure satisfaction while promoting products and services during visits.

Under minimal supervision, you will analyze problems, perform repairs, manage parts and paperwork, and work with dispatch to communicate on-site status.

Qualifications

• High school diploma or GED with HVAC training.
• EPA and safety certifications required.
• Valid driver's license with acceptable driving record.

Responsibilities

• Perform diagnostic and service work on residential and light commercial HVAC equipment.
• Analyze, diagnose, and resolve customer problems in a courteous, professional manner.
• Record service information and paperwork neatly and accurately.
• Promote products and services to customers and coordinate with sales.

Skills

HVAC troubleshooting

Wiring diagrams

Electrical troubleshooting

Duct systems

Airflow balancing

Tools usage

Customer communication

Driver's license

Education

High school diploma or GED

EPA certification

Licensing as required

Tools

HVAC tools

Refrigeration tools

Electrical testing tools

Job description

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Work under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspect equipment and perform diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Be responsible for delivery and removal of parts and equipment needed to complete service work.
• Use a hand‑held device to record all required information on customer call; complete all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collect payment from customer.
• Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Provide excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer; call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Ensure company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and processes; ensure that the company vehicle is properly stocked, return defective warranty parts to the branch, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to direct supervisor/manager immediately.
• Report any contravention of legislation or company policy, procedure, or program to direct supervisor/manager immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never remove or render ineffective safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company program(s) procedure(s).
• Operate devices or equipment as prescribed by company program(s) or procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provide input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Do not perform acts that may endanger the safety or well-being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Desired Skills and Qualifications

• High school diploma or GED with additional training and 1-5 years’ experience in HVAC; technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient at properly starting up and balancing airflow and aligning belts and pulleys on all systems with little to no supervision.
• Proficient at installing basic duct fittings.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75pounds and lift and carry items weighing up to 50pounds.

Minimum Experience

0‑2 years.

Equal Opportunity Employer Statement

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail].