HVAC Maintenance Technician I

Service Experts; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Service Experts in Charleston, SC seeks an HVAC Technician to perform precision tune-ups, maintenance on HVACR equipment, and assist with service calls. You will inspect, diagnose, and repair systems, ensuring safety and customer satisfaction; promote services and parts to clients.

The role requires a high school diploma or GED, 0-2 years HVAC experience, EPA certification, ability to lift 40 lbs, and a valid driver’s license; strong communication and teamwork in a dynamic field environment are

Qualifications

• High school diploma or GED with HVAC training.
• 0–2 years HVAC experience preferred.
• EPA and safety certifications required.
• Valid driver's license with good driving record.
• Ability to lift up to 40 pounds and access tight spaces.

Responsibilities

• Perform routine precision tune-ups and maintenance on HVAC/R equipment.
• Inspect and diagnose to prevent breakdowns or callbacks.
• Delivery and removal of parts/equipment as needed; assist service technicians.
• Document work and complete paperwork neatly and timely.
• Promote products and services to customers and promote replacement leads.
• Maintain safety procedures and PPE; represent the company professionally.

Skills

HVAC troubleshooting

Reading wiring diagrams

Effective communication

Time management

Tool operation

Education

High School Diploma/GED

Tools

EPA Certification

Job description

Welcome!Welcome!Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

Works under general supervision to perform maintenance calls Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks Completes routine maintenance and equipment cleaning as needed or required Responsible for delivery and removal of parts and equipment needed to complete service work Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers. Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities Follows standard procedures and process, ensures that the company vehicle is properly stocked Performs similar/other duties as needed or assigned

Health & Safety Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately Corrects substandard acts or conditions within area of control Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) or devices, clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s) Operates devises or equipment as prescribed by company program(s) or procedure(s) Participates in any safety initiatives, teams, or committees Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents Does not perform act that may endanger the safety or well-being of others Does not engage in any pranks, contests, or rough boisterous behavior Works in compliance with applicable legislative requirement

Desired Skills and Qualifications:

High school diploma or GED with additional training and 0-2+ years' experience in HVAC with technical training certification preferred Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories Proficient mechanical aptitude and the ability to operate all necessary tools and equipment Proficient and able to operate all necessary tools and equipment to perform various service projects Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Valid driver's license with acceptable driving record Available to work flexible hours and on‑call shifts as needed Experience performing basic maintenance work on HVAC equipment and related accessories is desirable Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

• Minimum Experience: 0 - 2 years
• Minimum Education: High School Diploma/GED

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

To request an accommodation, please email [e-mail]