Maintenance Technician

RISE: A Real Estate Company; Jacksonville (FL); Hybrid; USD 36,000 - 52,000; Full time

Job summary

RISE: A Real Estate Company is seeking a Maintenance Technician for Ivy & Elm in Jacksonville, FL. You will troubleshoot, repair, and maintain apartments, ensuring a safe and welcoming resident experience.

The role emphasizes hands-on skills in HVAC, plumbing, electrical, and carpentry, with EPA certification preferred. You’ll collaborate with the maintenance team and support on-call duties to keep the community running smoothly.

Qualifications

• Experience with HVAC, plumbing, electrical, or carpentry is preferred.
• Ability to troubleshoot and resolve maintenance issues efficiently.
• Strong customer service and communication with residents.

Responsibilities

• Complete service requests in a timely and professional manner.
• Troubleshoot and repair HVAC, plumbing, electrical, appliances, and drywall.
• Prepare apartments for new residents with high-quality make-ready work.
• Perform routine maintenance and inspections to keep the property in top condition.
• Communicate with residents about maintenance requests and repairs.
• Follow safety standards and maintenance procedures. Participate in on-call rotation.
• Collaborate with the Maintenance Supervisor and team to deliver excellent service.

Skills

HVAC

Plumbing

Electrical

Carpentry

Troubleshooting

Customer service

Education

EPA Certification

Job description

Another submitted a work order before heading to class.

A parent is arriving for a weekend visit.

The grounds need attention, a make-ready is almost complete, and a maintenance request just came through.

In student housing, things move quickly.

The best maintenance technicians know that every repair, every apartment, and every interaction helps shape the experience our residents have while they're here.

We're hiring a Maintenance Technician at Ivy & Elm — someone who takes pride in quality workmanship, enjoys solving problems, and understands that great maintenance is about more than fixing what's broken.

It's about helping create a community students are proud to call home.

What This Role Really Is

This isn't just a maintenance position.

It's about protecting the resident experience, supporting your team, and taking ownership of the community every day.

This role sits at the intersection of:

• Skilled Maintenance
• Customer Service
• Problem Solving
• Teamwork
• Community Pride

You'll spend your day troubleshooting repairs, preparing apartments, maintaining the property, and helping ensure residents can focus on school—not maintenance issues.

Who This Role Is For

This role is for someone who:

• Enjoys working with their hands and solving problems
• Takes pride in doing quality work the first time
• Understands the value of great customer service
• Communicates professionally with residents and teammates
• Can prioritize multiple work orders throughout the day
• Takes ownership instead of waiting to be told what to do
• Wants to continue building a career in property maintenance

Who This Role Is NOT For

This role is probably not a fit if:

• You cut corners to finish faster
• You dislike interacting with residents
• You prefer sitting behind a desk rather than staying active
• You don't take pride in your workmanship

We're looking for someone who understands that every completed work order builds trust with a resident.

What You'll Be Responsible For

• Completing service requests in a timely and professional manner
• Troubleshooting and repairing HVAC, plumbing, electrical, appliances, drywall, and general maintenance issues
• Preparing apartments for new residents through high-quality make-ready work
• Performing preventative maintenance and routine inspections
• Assisting with maintaining the overall appearance and cleanliness of the community
• Communicating with residents regarding maintenance requests and completed repairs
• Following company safety standards and maintenance procedures
• Participating in the on-call rotation as scheduled
• Working closely with the Maintenance Supervisor and community team to deliver exceptional service

What We're Looking For

• Previous apartment maintenance or general maintenance experience preferred
• Experience with HVAC, plumbing, electrical, appliance repair, or carpentry
• EPA Certification preferred (or willingness to obtain)
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation
• Positive attitude and strong work ethic

Why Ivy & Elm

Student housing is different.

Residents depend on a community that's clean, safe, and well-maintained so they can focus on classes, campus life, and everything that comes with college.

Your work directly impacts:

• Resident satisfaction
• Apartment readiness
• Community appearance
• The overall success of the property

Every repair matters.

Every apartment matters.

Every resident matters.

AI Hiring Process Disclosure

We may use artificial intelligence (AI) tools to support portions of the hiring process, including reviewing applications, analyzing resumes, screening candidates, and evaluating responses. These tools are used to assist our recruitment team and do not replace human judgment. All hiring decisions are ultimately made by people. If you would like additional information regarding how your information is processed during the hiring process, please contact us.