Maintenance Supervisor
The Cheesecake Factory
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Benefits offered by this job
Job summary
The Cheesecake Factory Bakery in Rocky Mount, NC seeks a Maintenance Supervisor to lead a skilled team responsible for safe, reliable, and efficient operation of production and utility systems. You will drive preventive maintenance, troubleshoot equipment, and lead continuous improvement to maximize uptime.
Ideal candidates have extensive maintenance leadership experience in an industrial food or bakery setting, with strong PLC/automation skills and a commitment to GMP and safety.
Qualifications
- Associate or bachelor’s degree in industrial maintenance or related field preferred.
- Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory role.
- Strong background with PLCs, VFDs, and automated control systems.
Responsibilities
- Lead maintenance team across production, utilities, and packaging areas.
- Oversee PMs, work orders, and maintenance projects using the CMMS.
- Write shift reports detailing daily activities and performance.
- Provide technical guidance and coaching to enhance troubleshooting skills.
Skills
Education
Tools
Job description
You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 12 years in a row! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.
The Maintenance Supervisor at The Cheesecake Factory Bakery provides hands‑on leadership to the maintenance team supporting a complex, food manufacturing operation. This role ensures safe, reliable, and efficient performance of production and utility systems, including spiral coolers, ovens, depositing equipment, conveyors, boilers, ammonia refrigeration, compressed air, and PLC‑controlled systems.
The Maintenance Supervisor is accountable for executing preventive and predictive maintenance programs, troubleshooting equipment failures, and driving continuous improvement initiatives to maximize equipment uptime and overall plant performance.
You’ll thrive in this position if you are:
- An Experienced People Manager: you’re at home managing and elevating a team. You lead by example and enable your staff to realize their potential.
- Intellectually Curious: you’re a lifelong learner. You pick things up, dissect them to see how they work, and figure out how to improve or fix them.
- Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
- Always Thinking Two Steps Ahead: you understand the domino effect when critical system issues occur. You aim to be proactive, but you know how to get in front of problems to contain them.
- Supervise a team of maintenance technicians and mechanics across production, utilities, and packaging areas.
- Assign daily work orders, PMs, and project tasks using the CMMS.
- Write daily shift reports that accurately detail activities that took place during the shift.
- Provide technical guidance, coaching, and support to enhance troubleshooting skills and mechanical depth.
- Enforce maintenance standard work, safety practices, and GMP compliance.
- Ensure compliance with HR/ Safety policies and procedures including verifying timecard activity, overseeing the disciplinary action process, and ensure safety and certification training is completed on time.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as the management representative on site when the Plant Engineer is not available.
- Lead troubleshooting and repair of mechanical, electrical, pneumatic, and hydraulic systems across all bakery process areas.
- Support operation of spiral coolers, ovens, depositors, conveyors, and associated control systems.
- Ensure timely and thorough completion of preventive maintenance tasks, lubrication routes, and inspection‑based PMs.
- Oversee maintenance of critical utilities including ammonia refrigeration, steam/boiler systems, and compressed air.
- Partner with Production to minimize downtime and proactively address recurring issues.
- Manage parts requisitions, ensure proper use of spare inventory, and maintain work order documentation in the CMMS.
- Analyze downtime and equipment history to identify root causes and develop corrective actions.
- Collaborate with Engineering and Production on process improvements and equipment upgrades.
- Support capital projects, installations, and equipment commissioning.
- Promote reliability‑centered maintenance practices to extend asset life and reduce reactive work.
- Ensure all maintenance activities comply with OSHA, PSM, and food safety standards.
- Enforce lockout/tagout, confined space, and hot work procedures.
- Maintain equipment and documentation readiness for internal and external audits.
- Partner with Quality, Sanitation, and Operations to ensure all work supports food safety and GMP compliance.
What we require:
- Associate or bachelor’s degree in industrial maintenance, Engineering, or related field preferred.
- Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory or lead role.
- Strong background with PLCs, VFDs, and automated control systems.
- Familiarity with ammonia refrigeration, boiler systems, and compressed air utilities.
- Experience with MS Office Software, CMMS systems, and maintenance planning and scheduling processes.
- NFPA 70 trained.
- Proven ability to lead, motivate, and develop a technical team.
- Strong mechanical and electrical troubleshooting skills.
- Working understanding of three phase power and machine control.
- Working knowledge of food safety, sanitation, and PSM programs.
- Effective communicator with cross‑functional partners and hourly associates.
- Excellent verbal and written English skills are essential for this role.
- Highly organized, detail‑oriented, and capable of managing competing priorities in a fast‑paced, 24/7 environment.
- Possess the skills and experience to act as a Subject Matter Expert in the maintenance and operation of Packaging machinery, Electrical Systems, Control systems, refrigeration, steam systems, and conveyors.
- Must exhibit strong leadership skills and managerial courage. This includes doing the right thing even when it’s not popular.
- A positive attitude and the ability to maintain performance in a fast‑paced environment.
- Work shifts, weekends, and respond to emergencies.
- Carry a company sponsored cell phone and be available when issues arise.
- Must be responsive when urgent issues arise.
- Have a strong customer focus. Maintenance is a service provider.
- Must be able to lead a root cause analysis for repeated equipment failures.
- Industrial bakery setting with exposure to:
- Hot or cold temperatures
- Moving machinery
- Wet or frozen surfaces
- Cramped, confined work areas
- May require night, weekend, or holiday work based on production schedules and emergency needs
- Ability to stand and walk for prolonged periods (8–12 hours per shift).
- Frequent bending, kneeling, squatting, and stooping to access equipment and confined spaces.
- Regular reaching overhead, at shoulder height, and below waist level to service machinery.
- Climbing ladders or platforms (up to 20 feet) as needed to access equipment.
- Work in confined spaces may be required, such as under conveyors or inside equipment housings.
- Frequent lifting of parts and tools up to 25 pounds.
- Occasional lifting of equipment components up to 50 pounds.
- Occasional team lifting or use of mechanical aids for items over 75 pounds.
- Ability to carry materials and tools across plant areas or upstairs.
- Hand‑eye coordination required for precision work such as wiring, calibrating instruments, or using hand tools.
- Sufficient grip strength to use wrenches, drills, and other manual tools.
- Fine motor skills to handle small parts, fasteners, and electrical connectors safely.
- Ability to identify signs of mechanical or electrical issues, including odors, smoke, or abnormal sounds.
- Work performed in hot, cold, humid, refrigerated, and frozen spaces.
- Regular exposure to moderate to high industrial noise levels (hearing protection may be required).
- Occasional exposure to dust, lubricants, and cleaning chemicals, with proper PPE provided.
- Exposure to vibration from power tools or running machinery.
- Ability to perform physically demanding tasks throughout a full shift.
- Must maintain balance while working on elevated platforms or uneven surfaces.
- Ability to respond promptly and safely to alarms or hazardous conditions.
- May require night, weekend, or holiday work based on production schedule and emergency needs.
- Eligible for annual bonus
- Vacation and sick time
- 401K with company match
- 25% discount when dining as a guest
- Discounted cheesecake purchase program
- Annual stipend for dining in our restaurants
Recognized as one of the FORTUNE “100 Best Companies to Work For”, The Cheesecake Factory Incorporated operates more than 200 full‑service, casual dining restaurants throughout the U.S. and Puerto Rico. The Cheesecake Factory Bakery is headquartered in beautiful Calabasas, California with more than 600 staff members working in our manufacturing facilities in Calabasas, CA and Rocky Mount, NC. We create all of the delicious desserts on the menu at The Cheesecake Factory restaurants and we offer The Cheesecake Factory Bakery and The Cheesecake Factory Bakery at Home branded cheesecakes and desserts in retail and food service outlets nationwide.
The Cheesecake Factory Incorporated is an Equal Opportunity and E‑Verify Employer and provides reasonable accommodations consistent with its legal obligations.
To notify of a non‑compliant job posting, please send a notice to ats@thecheesecakefactory.com.
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