Maintenance Supervisor

NRP Group; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading multifamily developer as a Maintenance Supervisor in Dallas, TX. You'll manage all maintenance aspects of the community, ensuring high standards of service and safety while fostering a positive team environment. This role offers opportunities for personal development and career growth within a recognized workplace.

Benefits

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding leave

Short & long term disability

401(k) Match

Training, certification, & growth opportunities

Qualifications

• Experience in maintenance services and customer service.
• Ability to manage and mentor team members.

Responsibilities

• Oversee all maintenance of the community and perform preventative maintenance.
• Ensure excellent customer service and respond to service requests.
• Train and mentor team members.

Skills

Customer Service

Team Leadership

Maintenance Coordination

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Join The NRP Group as a Maintenance Supervisor at our Dallas, TX community - Sterlingshire!

Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment’s community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Functions Statement(s):

1. Maintenance Services
2. Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
3. Maintain accurate records for all required reporting and record keeping outlined by NRP policy
4. Walk the property daily to uphold curb appeal and monitor safety issue
5. Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
6. Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
7. Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
8. Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
9. Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
10. Complete all service requests and apartment turnovers in line with NRP policy and procedure
11. Supervise use of property golf carts and all other major tools and equipment when applicable
12. Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
13. Conduct and document monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment
14. Perform other duties as required

Customer Service

1. Complete service requests from residents and team members in a timely fashion, in accordance with company policy
2. Ensure excellent customer service with courteous and professional attitude toward all customers and team members
3. Audit key tracking system daily and weekly
4. Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
5. May occasionally be required to assist at other properties
6. Run errands to support the property as necessary

Personal Development

1. Support and assist Community Manager and Recruiting Department with new hire selection
2. Train, coach, and mentor team members, ensuring appropriate training is received
3. Create a team environment: hold weekly team meetings; manage by goals, open communication
4. Generate work and on-call schedule for service employees
5. Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
6. Provide recommendations for compensation adjustments, promotions, and terminations

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.