Maintenance Supervisor

Continental Realty; Catonsville (MD); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Rent discount

Quarterly bonuses

Health/Dental/Vision

401(k) matching

On-call bonus

Job summary

Continental Realty seeks a Service Manager for Mount Ridge in Catonsville, MD. You will lead maintenance staff, coordinate preventive work, and ensure timely repairs across 266 apartment-homes. A strong focus on customer service and safety is required, with on-call rotation and contractor coordination.

Live-on rent discount available, plus quarterly bonuses and a comprehensive benefits package including health, dental, vision, and 401(k) matching. EPA certification is required to qualify.

Qualifications

• Demonstrated leadership to guide a skilled service team.
• Strong troubleshooting skills for HVAC, plumbing, electrical and carpentry tasks.
• Experience in preventive maintenance and day-to-day upkeep of multi-family communities.

Responsibilities

• Lead the Service Team to maintain the community's physical integrity.
• Coach and schedule technicians; manage supplies and services.
• Troubleshoot issues, escalate to contractors when needed, and communicate plans to residents.

Skills

Leadership

Troubleshooting

HVAC maintenance

Plumbing

Electrical

Carpentry

Customer service

Scheduling

Vendor management

Education

EPA certification

Tools

HVAC tools

Job description

Position: Service Manager/Maintenance Supervisor for Mount Ridge - Catonsville, MD

Role Overview

As the Service Manager at Mount Ridge, you will lead the Service Team in maintaining the physical integrity of this community with 266 apartment-homes and cottages.You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.

Competitive pay + $750.00 per month rent discount for live-on (if desired) + quarterly team bonus + Health/Dental/Vision/401k matching + on-call appreciation bonus

• Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance.
• Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.
• Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
• Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty.
• Strong attention to detail and follow up to ensure quality of final work product.
• Share your knowledge with the team to promote teambuilding.
• Service Manager exp strongly preferred, leadership exp required
• EPA certification required
• Technical skills must include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements.
• Attention to detail, organizational skills
• Vehicle/truck, tools, driver's license
• Must participate in the emergency on-call rotation every third week
• Customer service skills are a must

We own and operate all of our multifamily communities, over 10,000 units. Certified as a Top Workplace Nationally for the past several years recently.