Maintenance Service Manager - Crestwood Manor

Benton Communities; Frederick (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

PTO accrual

Job summary

EmergencyMD is seeking a Service Manager to operate and maintain our properties in Frederick, Maryland. The successful candidate will work under the Community Manager's guidance, handling essential maintenance tasks including HVAC, electrical, and plumbing repairs.

This position offers an excellent benefits package including health, dental, vision, and a matched 401(k). You'll also enjoy generous PTO, including holidays and wellness days. We are looking for someone with strong communication skills and a valid driver's license.

Qualifications

• A valid driver's license is required.
• Minimum of two years of related experience or training.
• HVAC, electrical, and plumbing certifications highly preferred.

Responsibilities

• Oversee operation and maintenance of major appliances.
• Perform day-to-day maintenance duties to maintain buildings.
• Coordinate with Community Manager on preventive maintenance work.
• Supervise and assign service staff responsibilities.
• Handle emergency conditions and coordinate snow removal.

Skills

HVAC

Electrical knowledge

Plumbing

Communication

Education

Two years of related experience

Valid driver's license

Job description

Benton Communities is a Columbia, Maryland based residential property management firm dedicated to creating thriving communities throughout the Mid-Atlantic region. With a portfolio of over 5,000 multi‑family and senior apartment homes, our team manages both conventional and affordable communities.

Job Summary

Revised: The Service Manager operates under the general guidance of the Community Manager, adhering to established policies and operational procedures. In the Community Manager's absence, they take direction from the Assistant Community Manager or Regional Manager.

Essential Functions

• Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations.
• Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment.
• Performs day‑to‑day maintenance duties to preserve and upkeep buildings, fixtures, and equipment; provides physical services for repairs, maintaining a high level of customer service.
• Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks.
• Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas.
• Assigns responsibilities to service staff and supervises their work for maximum efficiency; assists with training and evaluating service staff performance.
• Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work.
• Understands financial implications of job duties and acts accordingly.
• Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
• Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment.
• Coordinates snow removal and cleaning of common areas during snow or ice storms.
• Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance.
• Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used.
• Performs other assigned or necessary duties.

Qualifications

A valid driver's license is required.

A minimum of two years of related experience and/or training, or an equivalent combination of education and experience is required. HVAC, electrical, and plumbing certifications are highly preferred. The ability to effectively communicate with residents and staff is essential. Proficiency in reading, constructing simple written sentences, and utilizing units of weight, volume, and distance is necessary.

Benefits Offered

Excellent benefits package, including PTO accrual for full‑time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. Health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. A $1,500 annualized waiver if health insurance coverage is not needed. 10 paid holidays and Veteran's Day for employees who are veterans. Birthday PTO after one year of employment; personal day after 6 months; four wellness days each year. Position eligible for bonus potential.