Maintenance Service Coordinator - Parts Specialist

Caseys General Stores Inc.; Ankeny (IA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Life insurance

Employee stock purchase

Charitable giving

Bonding leave

401(k) match

Paid vacation

Paid holidays

Onsite cafeteria

Casual dress

Job summary

Casey's General Stores Inc. in Ankeny, Iowa, is seeking a Maintenance Service Coordinator - Parts Specialist to join our Fleet team. You will handle invoicing, part and supply orders, and ensure timely repairs, while maintaining warranty claims with dealers and vendors.

The role requires relevant experience or an associate degree, strong knowledge of maintenance reporting standards, and proficiency with Microsoft Word and Excel. Local travel and a valid driver's license are expected.

Qualifications

• Associate degree or relevant experience required.
• Strong knowledge of maintenance reporting standards and repair techniques.
• Familiarity with relevant safety components.
• Ability to assess equipment failures via telephone and relay information to repair facilities.
• Ability to collaborate and build relationships with transparency and respect.
• Strong analytical skills and time management abilities; proficient in MS Office.
• Local travel and valid driver's license required.

Responsibilities

• Process invoices and codes for parts and labor with facilities.
• Enter inventory data and verify delivery against purchase orders.
• Fulfill orders for parts/supplies and ship to service locations.
• Communicate parts status based on priority.
• Review repair orders to ensure accurate time and parts charges.
• Maintain warranty claims with dealers/vendors.
• Ensure CMMS (RTA) accuracy and support system usage.
• Provide administrative support to Service teams.
• Monitor and support RTA systems.
• Other duties as assigned.

Skills

Maintenance knowledge

Safety awareness

Diagnostics by phone

Team collaboration

Analytical skills

MS Office (Word/Excel)

Customer service orientation

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Job description

Maintenance Service Coordinator - Parts Specialist

#14773

Ankeny, Iowa, United States

Position

Maintenance Service Coord.-MAISVC

Overview

Looking for a work culture that values hard work, service, and having a good time? Look no further than Casey's! Our commitment to treating people the way they want to be treated is at the heart of everything we do. We take pride in caring for our guests, our communities, and each other, while staying true to our roots. Join Casey's Fleet team as a Maintenance Service Coordinator - Parts Specialist! The Maintenance Service Coordinator - Parts Specialist assists in the receipt, storage, accounting for a compilation of orders for tools, parts, equipment and supplies needed for emergency and non-emergency preventive maintenance and repair work ensuring repairs are completed on time. This position is responsible for shipping, invoicing, filing, and maintaining warranty claims with dealers/vendors.

Key Responsibilities:

• Work directly with maintenance repair facilities in processing invoices, proper parts and labor coding, and quality control.
• Enters inventory data and verifies the delivery of items; checks invoices against purchase order to insure proper quantity, pricing, and quality.
• Serves as a point of contact to take orders for part/supplies as well as package and ship parts/supplies to outlying service locations.
• Communicates parts status as needed based on priority.
• Review internal and external repair orders and ensure time and parts charged are accurate before closing out orders.
• File internal and external repair work orders for policy/warranty support when reviewing during or prior to closing out work orders.
• Ensure the CMMS Program (RTA) is accurate and up to date, reviewing processes and procedures as needed.
• Provides administrative support to the Service teams.
• Monitor and support RTA systems.
• Other duties as assigned.

What you can expect when you join the Casey's Team:

• A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
• Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
• We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, and bonding leave.
• Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, paid volunteer time, and an onsite cafeteria.
• Dress for your day dress code, jeans are welcomed!
• The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!

Compensation : Starting hiring range: $23.75 - $31.25. Actual pay may vary based on Casey's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, and qualifications. Other factors impacting pay include local prevailing wages and internal equity. Our full salary range for this role does extend beyond the typical hiring range listed, allowing team members the opportunity to continue to grow within the company.

Requirements

• Associate degree required or relevant experience may be substituted.
• Strong knowledge of maintenance reporting standards codes proper maintenance and repair techniques to assist outside repair facilities.
• Familiarity with relevant safety components.
• Must have the ability to assess equipment failures over the telephone and relay the proper information and location to repair facilities.
• Ability to collaborate and build relationships based on transparency and mutual respect.
• Ability to understand and deal effectively with problems and opportunities, which arise, in a complex environment.
• Strong analytical skills with the ability to quickly recognize issues and opportunities to improve processes and drive efficiencies. Proficient time management and organizational skills.
• Basic working knowledge of Microsoft Office programs including Word and Excel.
• Work is partially sedentary and performed in an office setting.
• Physical ability to stand, bend, twist, and lift up to 50 lbs.
• Involves local travel within work hours as necessary. Must maintain a valid driver's license and have the physical ability to drive a vehicle for job related travel.

Preferred:

• At least three years of work-related experience preferred.
• Prior leadership experience is preferred.