Maintenance Outsource Coordinator

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking a Maintenance Outsource Coordinator to minimize downtime and improve asset utilization in Lowell, AR. You will coordinate repairs with internal shops and external vendors, handling sensitive calls and approving expenditures over $1,200.00.

The role includes issuing POs, processing invoices, maintaining vendor data, ensuring service compliance, and working with vendors to control costs while ensuring timely repairs.

Qualifications

• 1-2 years related experience or equivalent combination of education and experience
• Ability to assess terminal workloads and adjust distribution to meet deadlines
• Ability to communicate effectively across mediums and maintain accuracy

Responsibilities

• Answer and manage routed breakdown calls, plan repairs, and provide timely updates
• Issue purchase orders and process vendor invoices
• Maintain vendor profiles and submit change requests to management
• Ensure service compliance and warranty obligations are met
• Coordinate with vendors to minimize cost and lead times
• Follow up to ensure issues are resolved promptly
• Reposition equipment for repair and reassign shops as needed
• Perform other duties as assigned

Skills

Vendor coordination

Communication

Time management

Problem solving

Education

1-2 years related experience

GED/High School required

Tools

Vendor management system

Job description

Job Summary

Under general supervision, this position is responsible for minimizing downtime to J.B. Hunt equipment to improve utilization of assets and control maintenance costs. Accountable for the coordination of maintenance repairs with our internal maintenance shops and outside vendors. The incumbent also handles sensitive and urgent/priority calls and must receive management approval for repair expenditures exceeding $1,200.00.

Job Description

Key Responsibilities

• Answer and manage routed breakdown calls, efficiently plan repairs, and provide timely updates to stakeholders
• Issue Purchase Orders and process invoices for vendor payments
• Maintain the vendor profile by obtaining updated information and submit change requests to management
• Ensure service compliance is met
• Work with vendors to ensure warranty is honored and parts retained when necessary
• Work with vendors to ensure services are being completed in a timely manner and controlling costs
• Provide follow up to ensure problems have been handled in a timely manner
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $1,200.00
• Submit required estimates to equipment central teams and follow-up on pending approvals
• Monitor open requests and coordinate with operations teams to reposition equipment for repair; reassign shops or vendors when necessary
• Perform other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma or GED equivalent with 1-2 years of related experience and/or training OR equivalent combination of education and experience, and/or military equivalent
• AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
• Ability to assess terminal workloads, adjust work distribution accordingly, and ensure deadlines are met
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to process information with high levels of accuracy

Preferred Qualifications

• Automotive and/or diesel mechanic knowledge
• Experience in Automotive Services
• Ability to establish and maintain effective relationships with personnel, customers and vendors
• Ability to exercise discretion
• Ability to make time-sensitive decisions
• Ability to manage multiple priorities
• Ability to work both independently and as part of a team
• Able to read, interpret, and analyze data in reports
• Experience in a call center environment
• Experience in invoicing
• Experience with collecting/documenting information
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to meet or exceed customer needs and expectations to provide excellent service

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Maintenance

Job Opening ID

00643485 Maintenance Outsource Coordinator (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.