Maintenance Manager: Lead Team & Asset Excellence

Waterton; Franklin (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Life, Disability

401K + match

Paid time off

Job summary

Waterton is seeking a Service Manager to oversee maintenance operations across the community, including repairs, make-ready, and preventative tasks. The ideal candidate is a resilient, results-driven leader with ownership mindset committed to safety and high-quality environments.

The role requires strong leadership, organization, and customer service skills, with EPA-CFC certification and relevant licenses as noted. Join a team dedicated to exceptional resident experiences and asset value.

Qualifications

• 5+ years of apartment maintenance experience
• EPA-CFC certification required; EPA-LBP required for older communities
• Strong organizational, multitasking, and deadline-management skills
• Proven leadership, problem solving, and team development capabilities
• Excellent customer service skills through respectful interactions and communications
• High school diploma or equivalent relevant experience

Responsibilities

• Lead, coach, and develop the service team (technicians and porters).
• Oversee shop organization, inventory control, and tool/equipment care with OSHA compliance.
• Lead emergency response for major mechanical failures or events.
• Manage make-ready and unit renovations during high turnover.
• Drive resident satisfaction by optimizing workflows and meeting 24–48 hour targets.
• Coordinate with Community Manager on renovations and capital projects.

Skills

Leadership

Customer service

Organizational skills

Problem solving

Communication

Education

High school diploma or equivalent

EPA-CFC certification

EPA-LBP certification

Job description

Waterton is seeking a Service Manager to oversee maintenance operations across the community, including repairs, make-ready, and preventative tasks. The ideal candidate is a resilient, results-driven leader with ownership mindset committed to safety and high-quality environments.

The role requires strong leadership, organization, and customer service skills, with EPA-CFC certification and relevant licenses as noted. Join a team dedicated to exceptional resident experiences and asset value.