Maintenance Manager

Waterton; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Service Manager to lead maintenance operations at multifamily communities. This role involves overseeing maintenance teams, ensuring safety and cleanliness, and managing the make-ready process for new residents. The ideal candidate will have a strong background in apartment maintenance, excellent customer service skills, and the ability to lead and motivate a team. Join a company that values performance and offers a supportive environment for both residents and associates, making a positive impact in the community.

Benefits

12 weeks of paid parental leave

On-Call stipend

Competitive hourly compensation

Full suite of benefits including Medical, Dental, Life, Disability

401K + match

Generous paid time off

Volunteer time off

Paid holidays

Qualifications

• Experience in apartment maintenance and leading maintenance teams.
• Strong problem-solving and customer service skills are essential.

Responsibilities

• Lead and supervise maintenance associates to ensure quality service.
• Oversee the make-ready process for apartments and property inspections.
• Collaborate with the Community Manager on budget and maintenance operations.

Skills

Customer Service Skills

Problem Solving Skills

Team Leadership

Organizational Skills

Multi-tasking

Education

High School Diploma or Equivalent

EPA-CFC Certification

EPA-LBP Certification

Job description

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.For over 25 years Waterton has remained passionate aboutdelivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that provides experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better.”

Job Summary

As a Waterton Service Manager, you are experienced in the maintenance of multifamily apartment communities and value creating and maintaining a ‘great place to live’ for our residents. The Service Manager is responsible for leading the maintenance team and overseeing the overall maintenance of the community- repairs, make-ready process, and preventative maintenance.

Your Impact and Job Responsibilities

• Provide supervision, direction, and guidance to all maintenance associates to ensure that service requests are delegated appropriately and completed accurately.
• Update, execute and document preventive maintenance schedule.
• Perform regular property inspections of grounds, buildings, and common areas to maintain safety and cleanliness standards- identify issues, hazardous conditions, or other maintenance needs within the community and correct or report to the Community Manager.
• Oversee and schedule all aspects of the make-ready process to ensure apartments are ready for occupancy. This includes but is not limited to move-out/move-in inspections, electrical, HVAC, plumbing, appliance repair, and preventive maintenance.
• Work with Community Manager to prepare the property’s budget for maintenance operations, recommended property upgrades, and capital improvements. Ensure that maintenance costs remain within the approved budget.
• Partner with the Community Manager regarding all aspects of the employee lifecycle – recruitment, hiring, orientation, training and development, and performance management for the maintenance team.

Desired Skills and Experience

• Ability to multi-task, stay organized, and meet deadlines
• Excellent customer service skills through respectful interactions and communications
• Strong problem solving skills
• High school diploma or equivalent
• EPA-CFC certification is required. An EPA-LBP Certification is required for any property older than 1978.
• Team leadership and collaboration- the ability to motivate, lead, and collaborate with other Waterton associates, departments, or external vendors or clients.
• Apartment maintenance experience preferred

At Waterton, we recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of benefits, including:

• 12 weeks of paid parental leave
• On-Call stipend paid for every week on call
• Competitive hourly compensation, renewal bonuses, and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays

Typical Base Pay Range: $25.50 - $33.00 per hour, plus bonus program participation

This pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.

Waterton welcomes all.

Waterton is an equal-opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider qualified applicants with arrest and conviction records for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.