Maintenance Engineer

innisfree; Fort Walton Beach (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Innisfree Hotels is seeking a Maintenance Engineer to maintain hotel equipment, install new systems, conduct routine maintenance, and troubleshoot faults on site at the Holiday Inn Resort FWB.

You will also train staff on equipment operation, ensure compliance with safety codes, and respond to guest needs with a proactive, hospitality-forward approach.

This role rewards a customer-service mindset, independence, and meticulous attention to detail in a fast-paced resort setting.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Able to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to read, write, and speak English to communicate with guests and team members.
• Strong attention to detail and ability to multi-task.
• Must be a team player.

Responsibilities

• Maintain a friendly, service-oriented demeanor with guests and employees.
• Promote a positive work environment by calmly resolving conflicts.
• Patrol interior and perimeter to identify potential safety risks.
• Maintain order and respond to emergencies calmly and effectively.
• Inspect equipment, troubleshoot malfunctions, and perform routine maintenance.
• Service and replace old or faulty equipment; install new machines.
• Provide technical support and training on new equipment.
• Ensure compliance with applicable laws and codes.
• Monitor life safety systems and report shift information.
• Assist guests with door lock and in-room safe issues.
• Respond to guest complaints and develop effective solutions.

Skills

Customer service

Attention to detail

Multi-tasking

Teamwork

English communication

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Holiday Inn Resort FWB
Pay Type:
Hourly Pay starting at (based on experience):
15.00 USD

We are looking to hire a skilled Maintenance Engineer to maintain the establishment and hotel equipment. As a Maintenance Engineer, you will be required to install new equipment, conduct routine maintenance, and troubleshoot equipment faults on site. You may also be required to remove old equipment and train staff on equipment operating procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Patrols the interior and perimeter of the hotel to observe and identifies potential security and safety risks or undesirable conditions.
• Maintains order in the hotel, dealing with the welfare of guests, coordinates expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.
• Inspecting equipment, troubleshooting malfunctions, and conducting routine maintenance.
• Servicing and replacing old or faulty equipment.
• Removing old equipment and installing new machines.
• Providing technical support and training on new equipment.
• Be familiar with all applicable laws and codes to ensure proper compliance.
• Memorizes and monitors life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, completes alarm reports, and checks and reports any pertinent information from each shift.
• Provides accurate information to inquirers for directions and hours of operations.
• Assists guests with door lock and in-room safe problems.
• Responds to guest complaints, conducts research to develop the most effective solutions.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Should be able to work independently and with minimum supervision.
4. Excellent customer service skills.
5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
6. Have a strong attention to details.
7. Must be able to multi-task.
8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.